Medical Lab Technician

3 weeks ago

Irving, United States Axelon Services Corporation Full time
Title: Medical Lab Technician
Location: Irving, TX
Shift: 8AM - 4: 30-PM

Experience: 2 years of Experience, in working with in-vitro diagnostic instruments and the associated clinical tests, specifically in the areas of clinical chemistry, immunoassay, and hematology. Two (2) or more years experience working in a clinical laboratory and reviewing testing results is recommended.
  • Candidates should have previous experience in an FDA regulated environment.
  • Must have the ability to assimilate complicated technical information, have independent decision-making skills in a critical, fast-paced setting and must be able to use these problem-solving and troubleshooting skills to resolve product issues.
  • Candidates must have the ability to clearly, concisely and accurately convey communications, to work independently and in groups, as well as an aptitude to use various types of databases and other computer software to complete tasks.
Education:
Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area (such as but not limited to Biology, Nursing or similar).

Duties:
  • The chosen Candidate will provide direct support to internal and external customers on the business's portfolio of products. H
  • He/She will respond to simple and intermediate customer inquiries via multimedia channels, analyze complaints, diagnose probable causes, systematically eliminate alternatives, provide troubleshooting solutions, educate as appropriate and then follow-up as necessary.
  • He/She will also be responsible for implementing and maintaining the effectiveness of the Quality System, document complaints in accordance with Quality standards, recognize and communicate trends in product issues and their impact on customers.
Primary Responsibility: Review service ticket documentation to identify potential reportable events.
Potentially reportable events are situations where an Client device may impact the health or safety of the user of the medical device, or the patient that is being tested by the device. Examples might include cases of fire, a user injured by the device, or an incorrect patient test result that might impact the health
of the patient.

The Reviewer will use the Client ticket documentation procedures to identify if the ticket:
1. Meets the definition of a potential reportable event, or
2. If the ticket documentation does not provide enough detail for the reviewer to make the judgment.

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