Behavioral Health Scheduler

2 weeks ago

Clinton, United States Compass Health Network Full time

The Behavioral Health Scheduler is part of the person-centered integrated care team responsible for ensuring clients are scheduled for behavioral health appts. Responsibilities include, but are not limited to, scheduling returning client appointments, operating telephone queue, entering consumers into the EHR system, ensuring all Psychiatry Provider reschedules are completed in a timely manner, collecting insurance information, updating client data and exceptional communication to all other team members as needed all while providing great customer service.

This is a full-time, benefit eligible position working Monday-Thursday 9:30am - 6:00pm, and Friday 8:30am - 5:00pm.

ESSENTIAL FUNCTIONS

  • Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
  • Schedule for multiple behavioral health care providers in several locations
  • Provide excellent customer service
  • Ability to manage multiple computer applications using dual monitors
  • Understanding of Microsoft Teams and Outlook
  • Explain Open Access process to any caller needing to start services with Compass Health, including information on what items they need to bring
  • Verify and update name, date of birth, phone number, email address and insurance on each call
  • Update Active Care Team on each call
  • Summarize each call with details of the action taken for the client’s request
  • Transfer calls as needed to other departments or contacts
  • Coordinate an interpreter if needed for the appointment that is scheduled
  • Cancel and/or Reschedule all Psychiatry Provider absences, permanent schedule changes, or changes to appointment details as needed
  • Follow-up on patients who missed their appointment the previous day to reschedule
  • Monitor schedule for accuracy, cancellations, and back fill openings
  • Work closely with department and front desk staff as needed
  • Attend staff meetings as required
  • Conducts self in accordance with Compass Health Network’s policies
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
  • Other duties as assigned

    High School/GED required

    Experience with Behavioral Health Scheduling preferred
    Experience with multi-line phone system preferred

    Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”

    Why join us?

    We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

    At Compass Health Network, these are just a few of the benefits that we offer as an organization:

    • Advancement opportunities
    • Professional development
    • Licensure supervision
    • Mentor opportunities
    • Tuition reimbursement
    • Scholarship program
    • Employee Assistance Program
    • Headspace Access
    • Paid time off & Paid Holidays
    • NHSC Loan Repayment Participant
    We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

    Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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