Shift Leader
3 weeks ago
Shift Leader
Dunkin' Shift Leader Job Summary
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
* Work in a Team Environment
* Support a respectful team environment
* Communicate shift priorities, goals and results with team members
* Support the training of crew members as requested
* Provide coaching and feedback to crew members
* Maintain Operational Excellence
* Create and maintain a guest first culture in the restaurant
* Resolve guest issues
* Ensure Brand standards, recipes, and systems are executed
* Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
* Drive Profitability
* Drive sales goals and results
* Execute restaurant standards and marketing initiatives
* Manage cash over/short during shift
* Ensure all products are prepared according to Brand standards
Skills/Qualifications
* Fluent in English
* Restaurant, retail, or supervisory experience
* Math and writing skills
* Basic computer skills
* High School diploma or equivalent, preferred
Competencies
* Guest Focus
* Understands and exceeds guest expectations, needs and requirements
* Develops and maintains guest relationships
* Displays a sense of urgency with guests
* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
* Resolves guest concerns by following Brand recommended guest recovery process
* Passion for Results
* Sets and maintains high standards for self and others, acts as a role model
* Consistently meets or exceeds goals
* Contributes to the overall team performance; understands how his/her role relates to others
* Problem Solving and Decision Making
* Identifies and resolves issues and problems
* Uses information at hand to make decisions and solve problems; includes others when necessary
* Interpersonal Relationships & Influence
* Develops and maintains relationships with team
* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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