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Passenger Experience Attendant

4 months ago

Manhattan, United States Blade Air Mobility Inc. Full time

You must have reliable personal or public transportation.

You don't just work at Blade. You become one of the best reasons our guests come back again and again. It's our aim to provide a warm and inviting atmosphere for our fliers. We believe every employee should play a key role in helping enrich the guests' time during their trip. This takes dedication to hospitality and an appreciation for innovative leadership. We are a team, and we act like it. We also believe, as Blade management, in a commitment to providing a secure and enjoyable work environment for every employee, that promotes honesty, mutual respect, personal growth, and career advancement.

Passenger Experience Attendant

Role Summary:

Join our team as a Passenger Experience Attendant for BLADE, serving the needs of the business, our guests, and our colleagues, by ensuring guest satisfaction at check-in and throughout the guests' trip. This position will be the face of our brand onboard each trip-greeting passengers, providing in-seat service consisting of beverages and snacks, making announcements, and assisting passengers as needed.

Pay Range: This is a part-time, seasonal, non-exempt position. The hourly rate starts at $25.

Core Responsibilities:

* Act as an ambassador of the brand by providing guests with reservation updates, pertinent information, lists of BLADE amenities, etc., as needed
* Confirming all necessary information (using electronic tablets), such as passenger lists, and any other item that may support efficient and timely check-in processes
* Offering and serving refreshments, hot towels and snacks to passengers
* Managing inventory orders and ensuring everything is appropriately stocked
* Ensure that any guest preferences are recorded on the passenger profile and introduced to the appropriate departments for follow-up
* Respond promptly and tactfully to any guest request or complaint that may arise
* Keeping all guest and company data confidential and exhibiting high levels of discretion
* Organizing and maintaining the galley, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures
* Familiarizing with all BLADE services, to address, assist and actively upsell to guests
* Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments
* Prioritizing safety in everything you do and reporting all incidents immediately to senior management

Skills and Abilities:

* Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays, according to demand, weather, and additional department needs
* Possesses great communication skills, ability to confidently present, and attention to detail
* Ability to perform with grace under pressure
* The employee is regularly required to stoop, kneel, bend, and crouch. The employee must also be able to stand for extended periods of time and lift up to 50 lbs as required.
* Ability to always maintain a clean and professional appearance as per BLADE company policies
* Ability to be sensitive to cultural nuances

Required Qualifications:

* Two years experience at a front desk at a hotel, restaurant, spa/fitness center preferred
* Prior experience in a luxury environment is a huge plus
* Must be over 21 years old, able to commute via mass transit or own transportation to Hudson Yards

Supervision given and received

Supervision Given: This position has no supervisory responsibilities.

Supervision Received: Work under direct or virtual supervision from your Station Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction and assistance are readily available.

Work Environment and physical demands

Ability to reach, crouch, kneel, see, hear, stand, and walk for extended periods of time.

Regularly work in adverse weather conditions. Frequently in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

We believe that our differences not only make us stronger but also guide our evolution and future growth. All employees are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, clients, and communities to create the best environment to live and work for all.