See more Collapse

Guest Services Supervisor

1 month ago

Miami Lakes, United States Graham Companies Full time

Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.

GUEST SERVICES SUPERVISOR

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Maintain accurate room inventory, including all administration, coordination, and successful execution of occupancy.
* Ensure service standards are maintained, receiving, and acting upon customer feedback and delivering 100%.
* Coaching and empowering the Team, using "one minute manager management" and delegating and prioritizing to maximize efficiency, so that we are providing raving fan service in the guest services areas.
* This position will be responsible for addressing customer complaints and responding to all Trip Advisor and GMS comments in a professional manner.
* Ensure proper procedures are in place/used when answering phones and assisting with guest calls/issues in the MVP Services area.
* Train the staff to perform and meet service standards. Responsible for ongoing training, to include new-hires, monthly training topics, and cross training of staff.
* Scheduling of staff
* Assists Accounting with tasks such as closing open folios, maintain cash drawer balance with sufficient change at the Front Desk, etc.
* Runs/manage reports, i.e. EA's, ED's, OOO Rooms, Off Market rooms, high balance report, etc.
* Have group billing instructions at Front Office
* Read group resumes daily and handle responsibilities
* Check registration cards for accuracy
* Review GSR's checklists to ensure completion
* Review occupancy daily and manage inventory, i.e. overselling situations
* Post Laundry charges
* Perform property walk-through daily to ensure cleanliness & upkeep
* Any other duties as needed/assigned.

COMPETENCIES

* Training
* Disciplining
* Scheduling
* Directing
* Developing
* Measuring Performance

QUALIFICATIONS

Must be alert, accurate, precise; strong ability to work with numbers. Must be able to communicate very well verbally and in writing. Must have great interpersonal skills and ability to lead/develop. Must multi-task and work long hours. Must be organized and detail oriented. Must have high degree of integrity. Excellent problem-solving skills.

REQUIRED EDUCATION AND EXPERIENCE

* 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment.

PREFERRED EDUCATION AND EXPEREINCE

* Bachelor's degree or Associates
* Some hospitality experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

* Must be computer literate
* Must be able to drive a vehicle with a valid driver's license.

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS OF THE JOB

The physical demands described here are representative of those that must be met of an employee to successfully perform the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, unless doing so would present an undue hardship.

Why You Should Apply -Full Time Employees Only

* 401(k) with company match
* Employer Funded Pension Plan
* Personal Time Off (PTO)
* Holiday Pay
* Health Benefits
* Dental Care Benefits
* Life Insurance Benefits
* Short & Long Term Disability
* Legal Plan
* Athletic Club and Golf Club Membership Discount
* Positive work-life balance
* Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops

We have other current jobs related to this field that you can find below

  • Guest Service Supervisor

    2 months ago

    Miami, United States Sonesta International Hotels Corporation Full time

    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for Guest Service, Operations Manager, Supervisor, Service, Guest, Front Desk, Retail

  • Guest Services Supervisor

    2 months ago

    Miami Beach, United States Loews Hotel & Resorts Full time

    Oversees the safe and efficient flow of traffic at the Hotel entrance area. Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards. Completely familiar with al Guest Services Supervisor, Guest Service, Supervisor, Hotel, Bell Staff

  • Guest Services Supervisor

    2 weeks ago

    Miami, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Supervisor

    6 days ago

    Miami Lakes, United States The Graham Companies Full time

    Job DescriptionJob DescriptionMiami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from...

  • Guest Services Supervisor

    1 month ago

    Miami Lakes, United States The Graham Companies Full time

    Job DescriptionJob DescriptionMiami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from...

  • Guest Relations Supervisor

    4 weeks ago

    Miami, United States Dream South Beach Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Dream South Beach is in search of a passionate and motivated Guest Relations Supervisor to join our team! - The Guest Relations Supervisor will assist with providing personalized,...

  • Guest Relations Supervisor

    4 weeks ago

    Miami, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Dream South Beach is in search of a passionate and motivated Guest Relations Supervisor to join our team! The Guest Relations Supervisor will assist with providing personalized, courteous,...

  • Guest Relations Supervisor

    4 weeks ago

    Miami, Florida, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Dream South Beach is in search of a passionate and motivated Guest Relations Supervisor to join our teamThe Guest Relations Supervisor will assist with providing personalized, courteous,...

  • Guest Services Agent

    4 weeks ago

    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Service Agent

    1 month ago

    Miami, United States Hampton Inn & Suites Miami Doral Full time

    Overview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...

  • Guest Services Supervisor

    4 weeks ago

    Miami Beach, United States Loews Hotels Full time

    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific * Oversees the safe and efficient flow of traffic at the Hotel entrance area * Ensures that...

  • Guest Service Agent

    1 month ago

    Miami, Florida, United States AC Miami Wynwood Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    1 month ago

    Miami, Florida, United States Winter Haven Hotel, Autograph Collection Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    1 month ago

    Miami, Florida, United States Moxy South Beach Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Experience Floor Supervisor

    1 month ago

    Miami, United States Frost Science Full time

    ROLE & LEVEL/GRADE: A3 / 3 SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for...

  • Guest Service Agent

    7 days ago

    Miami, Florida, United States Sheraton Miami Airport Hotel & Executive Meeting Center Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign guests...

  • guest service representative ii

    2 weeks ago

    Great Lakes, Illinois, United States Navy Exchange Full time

    Title: GUEST SERVICE REPRESENTATIVE II (NGIS)Location: United States-Illinois-Great Lakes Job Number: 240001KW Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for...

  • Guest Services Agent

    2 weeks ago

    Miami, United States Gale Hotels Full time

    **Job Title: Guest Service Agent** **Department: Front Desk** **Reports To: Front Desk Supervisor** **Status: Non-Exemp**t **SUMMARY**: The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States EAST Miami Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION Position Title: Guest Experience SupervisorDepartment: Guest Experience (GE)Report to: Director of Guest Experience Nature of the JobBasic Purpose & Objective of the PositionAssists the Guest Experience Manager in the daily operations to achieve customer satisfaction, quality service and compliance with company...

  • Guest Service Driver

    1 month ago

    Miami, United States Marriott International Inc Full time

    Job Number 24089348 Job Category Rooms & Guest Services Operations Location Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Transport guests to/from assigned destinations using property vehicle. Document all trips prior...