Sr Population Management Coordinator

3 weeks ago

Weymouth, United States Atrius Health Full time
Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Under general direction, the Senior Population Management Coordinator is responsible for monitoring and coordinating the day-to-day operations of a team of Population Management Coordinators and, if applicable assistants. Is responsible for population health, safety net, quality, and/or risk adjustment improvement activities at assigned practice locations or via a centralized population health related programs. Monitors performance metrics for the team and identifies and articulates opportunities for improved efficiency and adherence to department standards. Analyzes data to make recommendations to department leadership on workflow changes to improve quality of care related to the organizational strategic quality and safety goals. In addition to oversight tasks, serves as the organizer and driver of population management, quality, and risk performance at assigned clinics or specific clinical departments. Presents regularly to clinicians and site leadership on individual performance and recommends education and workflow changes for strategic improvement.

With support of their team members, manages patient outreach for discrete patient populations such as those with chronic illnesses (e.g., diabetes, hypertension and cardiovascular disease), patients needing preventative screening tests or patients that falling into the Safety Net program. Builds relationships with patients in order to assist the primary care team in developing an effective and accessible plan of care and ultimately tracks adherence to this plan of care.

The Senior Population Management Coordinator functions either as direct supervisor or functional lead and is involved in recruitment and directly oversees the onboarding, and training of the new Population Management Coordinators along with their day-to-day oversight.

Note: The Senior Population Management Coordinator involves complex and detail-oriented responsibilities, the ability to understand and articulate clinical terms and processes, and the ability to interact with patients and clinicians about preventative health, chronic disease management and accurate documentation practices

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Some college preferred.

EXPERIENCE

Skills and experience typically acquired through three years in a clinical business support, research, or ambulatory care setting. Previous training or experience work in population health management preferred. EMR experience and/or aptitude to master the EMR based on other technology experience required

SKILLS
  • Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels.
  • Excellent time management and organizational skills required with the ability to manage multiple quality initiatives.
  • Ability to work independently as well as within the network for the clinical department and the larger population management coordinator group.
  • Ability to work and make decisions in a fast-paced environment.
  • Leadership potential.
  • Proficiency in data management, including the ability to extract data and develop spreadsheets, required.
  • Knowledge and understanding of medical terminology strongly preferred.
  • Excellent phone skills, strong customer service and ability to build relationships with patients by phone are required.
  • Proficiency in data management, including the ability to extract data and develop spreadsheets, required.
  • Proficiency in Microsoft Office, especially Excel is required
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

BENEFITS INCLUDE:
  • Up to 8% company retirement contribution
  • Generous Paid Time Off
  • 10 paid holidays
  • Paid professional development
  • Generous health and welfare benefit package

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