Guest Experience Associate

4 weeks ago

Springdale, United States The Jones Center For Families Full time

Summary Description

The Guest Experience Associate (Tier 1) reports directly to the Guest Experience Manager and indirectly to the Guest Experience Associates - Shift Leads (Tier 2). This position will ensure excellent customer service and safety of the Gym, Ice Rink, Basketball court, and Fitness Center patrons, accommodate guests' needs, and identify facility and equipment needs. The work may require flexible working hours that include evening and weekend responsibilities. Must be an energetic, customer-oriented team player.

Primary Responsibilities

  • Greet guests and patrons as they approach (within 10') and be attentive to their inquiries both over the phone and in person, and respond to their needs in an appropriate, friendly, and helpful manner.
  • Operate the telephone system efficiently and accurately. Field questions about facility operation, including hours, prices, program & event information and/or transfer to the appropriate person as needed.
  • Communicate any specific issues (maintenance/housekeeping/security) effectively with supervisors or managers via two-way radio, telephones, or in person as needed.
  • Directly monitor entry and use of assigned area of responsibility to insure proper entry of facilities requiring members to check in and visitors to pay day fees.
  • Directly monitor use of assigned area of responsibility to ensure safety and compliance of Jones Center policies and procedures.
  • Be attentive to needs of users, monitor the condition of equipment and note equipment maintenance needs. Clean and inspect equipment as necessary or as directed by the supervisor and report any unsafe conditions to the supervisor.
  • Know our Emergency Action Plan procedures for assigned area and be able to recognize and respond quickly and appropriately to any medical emergency.
  • Become proficient with various aspects of operating and scheduling software to process Point of Sale transactions, visit check-ins, register participants in recreation programs, navigate activity inquiries, and execute reports as needed.
  • Establish and maintain effective working relationships with management, including the Recreation, Fitness, & Guest Services managers, and Customer Experience team staff.
  • Assist with events setups and room flips.
  • Maintain and uphold the policies and procedures of the Jones Center.

Require skills and Experiences

  • High School or equivalent.
  • A minimum of 1 year of customer service experience.
  • CPR/AED/FA certification.

About The Jones Center

The Jones Center is a recreation, education, and event center for families in downtown Springdale, Arkansas

The Jones Center boasts a year-round ice arena, junior-Olympic lap pool, activity pool with a slide, world-class bike park, basketball court, fitness center, indoor track, conference center, and chapel/auditorium.

Our facility is home to regional youth sports such as the Aqua-Hawgs swim team and the NWA Hockey Association as well as individual sports and activities like gymnastics, ballet, Taekwondo, and figure skating at affordable pricing for families.

The Jones Center offers both memberships and scholarships, including free fitness classes such as Zumba, yoga, Silver Sneakers, synergy, and spin classes. Several other nonprofits organizations operate within our 220,000 sq. ft facility, including, Camp War Eagle and Hass Hall Academy.

Our purpose is to strengthen our community by serving families and nonprofits to enrich and celebrate all cultures.

The Jones Center is a place for everyone to learn, play, and belong.

The Jones Center is proud to provide a multigenerational, social, educational, and recreational facility where "all are welcome" in the heart of Northwest Arkansas. The Jones Trust owns and operates the center for Non-profits at the JTL shop on Emma and the Center for Non-profits at St. Mary's in Rogers, AR. We are proud to partner with other Non-profits in NWA to better serve the region. Working for the Jones Trust Entities provides unique opportunities to improve the community through serving others. Working together is crucial to fulfilling The Jones Trust Mission.

All candidates are subject to a post-offer drug screen and background check.

Jones Center for Families affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state, or federal laws.


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