Host/Hostess - Wellesley

2 weeks ago

Wellesley, United States SWRG INC Full time
Job Details

Job Location
S&W Wellesley - Wellesley, MA

Job Category
Restaurant - Food Service

Description

We are looking for hosts who are personable, have a passion for the art of hospitality, and those that thrive in a team environment. Full-time and part-time positions are available.

As the first and often the last point of contact in the restaurant our Hosts/Hostesses are responsible for greeting and seating guests in a warm, friendly and personalized manner upon arrival into the restaurant. This person must maintain a smiling attentive and courteous communication with guests and manage the phone calls and all questions in a polite manner. The Host presence at the front desk is required at all times to extend an appropriate welcome, farewell, and a sincere invitation for our guests' return.

DUTIES & RESPONSIBILITIES:
  • Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile.
  • Seat guests efficiently and issue menus and wine list, drawing attention to BTG & Cocktails page.
  • Manage seating chart, ensure optimal flow of diners and even distribution by server.
  • Provide accurate wait times and monitor waiting list.
  • Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies.
  • Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers.
  • Manage take-out and delivery orders as directed by management.
  • Perform regular restroom checks, ensuring guest suppliers are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise.
  • Set up the host stand and coat check and maintain levels of cleanliness and order throughout service.
  • Perform other duties and tasks as assigned.

Qualifications

SKILLS & COMPETENCIES:
  • Must be able to perform under pressure in a high-volume restaurant setting.
  • Must be able to handle guest incidents/complaints.
  • Must be knowledgeable of Smith & Wollensky's menus, policies, procedures, the venue and the company history.
  • Must be well versed in OpenTable and On-line ordering systems.
  • Excellent interpersonal and communication skills.
  • Leads by example and demonstrates good judgment.
  • Maintains proper company dress-code standards at all times.
  • Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.

MINIMUM EDUCATION & TRAINING:
  • High school diploma or equivalent
  • Previous work experience as a Host is preferred.
  • Working knowledge of OpenTable is preferred
  • Basic computer skills

ENVIRONMENTAL WORKING CONDITIONS:
  • Restaurant setting, front of the house.
  • Must be able to stand and exert fast-paced mobility for entire shift.

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