Director - Servicer Oversight (On-site)

2 weeks ago

Coppell, United States Newrez LLC Full time
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION SUMMARY

The Director - Servicing Oversight is responsible for managing the performance of approved Sub-Servicers. They will perform end-to-end surveillance on sub-servicing activities. This individual will perform exception reviews and testing related to sub-servicing including but not limited to servicing advances, collections, loss mitigation, foreclosure, bankruptcy, Federal Emergency Management Agency (FEMA) disaster, property preservation, Claims, and call center activity. They will monitor, oversee, and drive solutions to mitigate losses. They will provide Quality Assurance results monthly to the sub-servicers and the subservicing oversight teams to ensure quality assurance, performance, and accountability.

The Director - Servicer Oversight will play a key role in ensuring the client's portfolio is serviced appropriately. This role is crucial in supporting the management and value enhancement of a client's portfolio, requiring regular collaboration with clients, engagement with servicers, and reporting on portfolio performance. Additionally, the position is accountable for achieving the objectives set by clients. Developing portfolio campaign strategies, providing customized reporting, and managing projects are essential expectations for this leadership role. The overall quality and performance of the Oversight Team also fall under the purview of this position.

DESCRIPTION

Duties and Responsibilities
  • Memorialize processes and procedures for tasks overseen by the Servicer Oversight Team.
  • Manage established Service Level Agreements with subservicing vendor and provide clear communications on positive and negative events related to service levels.
  • Maintain and lead meeting cadence and agendas with servicer.
  • Review monthly management reports provided by the sub-servicer to isolate trends, issues, anomalies, etc.
  • Sustain a framework for ongoing monitoring to continuously assess sub-servicer performance data and servicing practices; interpret results and make recommendations for improvement within assigned functional areas.
  • Proactively identify operational risks and control gaps.
  • Deliver monthly business results to relevant stakeholders.
  • Create and perform tests and audits on all aspects of mortgage servicing according to industry standards and regulations.
  • Performs related duties as assigned by management.

Qualifications and Education Requirements
  • Bachelor's degree preferably in business or finance.
  • 8+ years of Mortgage Servicing experience, including asset management, vendor management, process improvement, loss mitigation, and default processes.
  • Advanced skills in MS Word, Excel, and PowerPoint. Role requires an understanding of systems and their application to advance the efficiency of operation.

Skills, Abilities, and Knowledge
  • Ability to adapt to a changing environment.
  • Strong critical thinking skills.
  • Ability to work in a fast-paced environment with a positive attitude; team player.
  • Experience in and understanding of agency guidelines as they pertain to: Loss Mitigation, Foreclosure, Bankruptcy, Property Preservation, Real Estate Owned (REO) and Claims, Transfer Management, Loan Boarding, Advance Reconciliation.
  • Experience with Microsoft Office, specifically, excel, power BI and word.
  • Black Knight/LoanSphere/Lender Processing Services (LPS) Desktop experience a plus (i.e., Mortgage Servicing Platform (MSP), WebDirect, Servicing Director etc.).
  • Structured Query Language (SQL) experience a plus.
  • Strong leadership with proven ability to foster an environment of positive employee engagement and trust.
  • Ability to effectively manage and lead change; high learning agility with the ability to connect multiple variables to identify opportunities and solutions.
  • Effective management skills include talent selection, training, coaching, and performance management.
  • Demonstrated ability to establish credibility; coupled with recognizing and supporting the organization's culture, values, and priorities.
  • Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization.
  • Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results.
  • Ability to effectively present to and facilitate discussions with executive leadership.
  • Strong analytical skills and business acumen; ability to identify undefined risks and controls through inquiry and documentation review.
  • Ability to conduct root cause analysis and provide actionable recommendations.
  • Strong problem-solving abilities; strong fiscal and technical aptitude.
  • Strong organizational skills and effective time management for self and team; ability to manage multiple competing priorities with assigned resources.
  • Ability to prioritize and organize time and resources to consistently bring projects to successful completion.
  • Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results.
  • Consultative and collaborative work style; able to build consensus with other leaders across the organization.
  • Compliance orientation; strong attention to detail; high quality of work product.
  • Self-directed; comfortable working with ambiguity and uncertainty.

Additional Information

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave
  • Pet insurance
  • Adoption Assistance
  • Tuition reimbursement
  • Employee Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:
  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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