Server

Description:
Wait Staff Job Description
Below is an outline of duties and expectations of what Three Dollar Café is looking for from our wait staff.
Necessary Tasks:
• Guest Service - Wait staff are responsible for a variety of guest service tasks including but not limited to :
o Providing excellent guest service
o Greeting patrons once they are seated o Explaining menu items to guests
o Answering questions from guests about food and beverages
o Updating information with guests about the status of their orders
o Refilling guest drink orders throughout their meal
o Being sensible to guests who may need additional items or help
o Following up with guests to verify they are satisfied with their orders
• Sales Duties - Wait staff must be able to handle different sales specific tasks including but not limited to
o Up-selling additional food, desserts and beverages
o Suggestive selling of promotional items
o Taking orders from guests and inputting them accurately into a POS system
o Delivering checks in a timely and polite manner Accepting payments precisely
o Encouraging guests to complete surveys, contests, etc.
• Operations
o Communicating guest orders to kitchen staff when needed
o Ensuring guest orders are presented properly
o Delivering orders to guests in an efficient manner
o Removing empty plates, silverware, cups and used napkins from tables
o Determining when guests have completed their meals
o Attending team and/or shift meetings in a punctual manner
o Training new food servers o Assisting other team members
• Compliance - Wait staff plays an important role in regulatory obligations including but not limited to:
o Verifying age of guests who order alcoholic beverages
o Adhering to health dept. rules and regulations
o Practicing and training the principles of safe food handling and service
o Compliant with Three Dollar Café's bylaws and practices
• Hostess - During downtimes, clockedin wait staff are expected to perform hostess duties that include but not limited to:
o Taking orders by phone in an accurate manner
o Answering the phone in an energetic greeting mentioning the restaurant, your name, and how you can assist.
o Assembling to-go orders properly and verifying
o Having guests verify their to-go orders at pick-up
o Greeting guests at the door and seating them
o Cash register operations
• Service and setup - Wait staff is expected to set up their section along with doing running and weekly side work that include but not limited to:
o Keeping their section cleaned at all times. I.e. Floor, tables, chairs, etc.
o Having their tables well stocked i.e. -ketchup bottles, sweetener containers, salt & pepper shakers, paper towels, etc.
o Rolling silverware
o Mopping their section
o Wiping down glass where needed
o Cleaning soda machines thoroughly
o Cleaning baseboards and partitions
o Performing their scheduled cleaning duties in a timely manner
o Restocking and cleaning service areas i.e. tea, coffee, napkins, to-go area, condiments, lemons, creamers, straws, ice, cups, sanitizing, wiping countertops, etc.
• Knowledge, skills and abilities
o Ability to operate a point of sale system (POS) including processing payments.
o Ability to communicate in a professional manner with guests and team members
o Ability to read, comprehend and follow instructions and menu items
o Previous food/retail service experience or formal training in hospitality of 2 yrs a plus in a fast paced environment.
• Physical Requirements:
o Well-kept in personal hygiene
o Always smiling
o Ability to lift, carry, deliver and serve from trays weighing up to 50lbs throughout an 8hr shift
o Ability to stand and walk continuously throughout an 8hr shift Ability to bend and reach while carrying plates and trays throughout an 8hr shift
o Visual acuity to review restaurant menus, take orders, navigate dining area, kitchen, other parts of the facility o Ability to attend work and meetings as scheduled

Employee Job Description Acknowledgement I have received a copy of the job description for the position I am being offered. I have read this
job description and I completely understand all my job duties and responsibilities. I am able to
perform the essential functions as outlined with or without reasonable accommodation. I
understand that my job may change on a temporary or regular basis according to the needs of
my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or Human Resources. I further understand that
future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor and the budget. I have discussed any questions I may have had about this job
description prior to signing this form.

SIGN HERE: PRINT NAME: DATE:

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