Customer Service

6 days ago


Marion, United States Pepsi MidAmerica Full time
General Functions

Ensure customer satisfaction by following up on customer complaints, client orders and other questions callers may have.

Responsibilities

1. Ensure customer satisfaction.

2. Use customer files to solve problems related to orders and deliveries, and complete form #800 to correct errors as needed.

  1. Serve as public relations agent.


  1. Process equipment pick-ups following step-by-step approval process.


  1. Take orders from customers for full service vendors.


6. Handle complaints and call-ins. Log call in product grid and follow up until issue is resolved.

7. Handle and follow-up on product complaints efficiently and diplomatically. Log consumer complaints into system.

8. Keep each depot and sales zone informed of situations needing immediate attention.

9. Process Special Events.

10. Take and route service calls. Text message servicemen for calls needing immediate attention. Follow up with caller to assure the problem has been taken care of.

11. Locate Route Salesmen and pre-Salesmen for messages, if needed.
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