Guest Service Lead

4 weeks ago

Fort Lauderdale, United States Spirit Airlines Full time

Responsibilities

* Starting pay: $16.48/hr
* Support and assist Supervisors in managing the operation.
* Provide feedback to Leadership regarding GSA work performance.
* Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure.
* Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area.
* Track and encourage teams in achieving revenue goals.
* Oversee specialty departments (BSO, Immigrations, CBP and IROPs center) as needed.
* Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded.
* Assist with station audits and compliance.
* May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).

Qualifications

* High School Diploma or General Education Degree (GED)
* 1-3 years' experience in customer service
* Strong operational knowledge
* Thrives within a team-oriented environment
* Exercise creative problem solving and use of own initiative
* Able to multi-task and prioritize quickly
* Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean Imagine making your mark on an organization introducing 100's of new aircraft that will double our fleet

* Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
* The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
* Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success - that's why we're committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
* Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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