GA DHS

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the temporary contractor staffing position of ServiceNow Administrator biased in Atlanta, Georgia.

Key Responsibilities
• Assists in developing standard IT configuration and asset management methodology
• Develop CMDB policy, processes, and knowledge base
• Conduct reporting on configuration audits and reconciliation
• Maintains CIs to ensure CMDB accuracy and completeness
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
• Create and document requirements for efficient process design that includes self-service options with limited manual effort
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
• Draft technical process documentation

Requirements
• 5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
• In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.)
• Certification in ServiceNow system administration is highly desirable; ITIL Foundation certified, or related experience preferred
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

Education and Certifications
• Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience
• ITIL Foundation & ServiceNow Administration Certification preferred

Required/Desired Skills

Skill Required /Desired Amount of Experience Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience Required 0 ITIL Foundation & ServiceNow Administration Certification Highly desired 0 In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.) Required 5 Years Experience as a ServiceNow Administrator Required 8 Years Experience in IT Asset Management processes Required 5 Years Experience in Cloud Administration Required 8 Years

Questions

No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address that will be used when submitting E-RTR. Question3 Candidate must be paid the rate of $64.50 if selected for engagement therefore the SRP rate cannot exceed $87.07. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 Remote Work Permitted:Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

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