ServiceNow Specialist

3 weeks ago

Mount Prospect, United States Robert Bosch Tool Corporation Full time

Job Description

Bosch team is looking for ServiceNow solution architect who will be leading the design, research and analysis within ServiceNow framework, with the emphasis on IT Service Management development solutions, providing the technical directions and best practices, design citizen development solution and service standardization, meeting customer demands and setting priority driven by Bosch IT strategies and processes. This role will also provide the technical consultation for customers, customer support group and implementation teams.

Responsibility:

* Design, develop, test, and document robust solutions, including ITSM, ITOM, UI customization and interfaces utilizing ServiceNow platform
* Ability to develop data modeling and design
* Translate user and architectural requirements into secure, well-tested implementations
* Build-up standalone application consuming ServiceNow Web Services and APIs
* Ability to consume RESTFul Web Service in combination with ServiceNow
* Supporting ServiceNow platform configuration and growth direction
* Conduct full SDLC to develop, unit-test, deploy, maintain codebases and peer review code changes
* Resolve tough problems with the ideal solution, partnering effectively with various team members along the way
* Remain up-to-date on industry trends, share knowledge among teams and abide by industry best practices
* Work collaboratively with teams across multiple time zones and locations

Qualifications

* 2+ years of professional experience with ServiceNow design, development and configuration in the areas of ITSM and ITOM and IT administration.
* 2+ years of experience with APIs and integration design and implementation between ServiceNow and other systems
* 2+ year working experience with Git and CI/CD tool suites
* Experience with data modeling design and architecture
* Certifications in ITIL and/or TOGAF is a plus
* Ability to learn and apply new technologies through self-learning

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