Technical Deployment Supervisor

3 weeks ago


Minneapolis, United States DBA: Zeiss Group Full time

About Us:

How many companies can say they've been in business for over 177 years?

Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

What's the role?

As a Technical Deployment Supervisor you will lead a team of Deployment Coordinators who are responsible for the coordination of services, including all support functions in all business segments. This is a customer facing role, focused on customer satisfaction, process improvement, employee growth and development. This position supports Sales and Field Service in meeting customer expectations.

Sound Interesting?

Here's what you'll do:

* Works closely with internal process partners to deliver services to at market speed.


* Collaborates with internal departments as necessary to identify and coordinate customers' service requests.


* Enforce compliance of all established policies and procedures.

Implement and drive identifying process improvement opportunities focused on efficiency and digitalization.


* Serves as an escalation point for leadership and direct reports.


* Serves as a Key user for key systems, CRM, Dispatching Software.



Employee Focus

* Responsible for Technical Deployment Coordinators.


* Monitor and report Key Performance Indicators (KPI) and pro-active areas of development.


* Guides Technical Deployment Coordinators in the development of best practices.


* Develop escalation processes to support Customers expectations and needs.


* Implement strategies consistent with business plans and organizational goals.



Do you qualify?

* Bachelor's degree or a minimum of 6-8 years Deployment and customer related experience.


* Minimum of five years of experience in dispatching or scheduling service technicians or similar.


* Strong customer focus and communication skills.


* Proficient in Microsoft Office products and highly adaptable to various databases.


* Strong technical aptitude.


* Be able to perform in a high-stress working environment.



ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Tracy Hollstadt



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