Guest Services Supervisor
3 weeks ago
Live By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.
Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department.
Essential Functions and Responsibilities
* Coordinates the quality, efficiency, and safe operations of the Front Office department
* Ensures safe and efficient flow of traffic of arriving and departing guests.
* Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
* Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
* Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole
* Develops Overnight Front Desk Agents and Star Service Operators
* Maintains open lines communication with other departments
* Interacts frequently with guests to ensure satisfaction with services
* Attends all required meetings for position
* Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
* Conducts regularly scheduled meetings and training as required
* Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
* Ensures that all requests are handled promptly, accurately, and with utmost courtesy
* Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
* Completes the overnight checklist
* Ensures that all daily and group reports are distributed to appropriate parties
* Other duties as assigned
Supportive Functions and Responsibilities
* Maintains clean and excellent condition of Back Office area and equipment
* Maintains proper stock of all supplies in Back Office Area
* Executes emergency procedures in accordance with hotel standards
* Notifies appropriate individuals and departments of any problems or unusual matters of significance
* Attends all appropriate hotel meetings and training sessions
* Is polite, friendly, and helpful to guests, employees, and management
* Promotes and applies teamwork skills at all times
* Complies with all hotel standards, policies, and rules
* Complies with safety regulations and procedures
* Remains current on hotel information and changes
Qualifications
* Excellent communication skills - oral and written
* Excellent guest service skills
* Knowledge of computer programs utilized in property management
* Able to work a flexible schedule, including weekends and holidays
Education:
* Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
Experience:
* Minimum two years experience as Front Desk Agent at a comparable quality property
-
Guest Service Supervisor
1 day ago
Arlington, United States Drury Hotels Full timeStarting Wage from $18.00 and up based on experience. Position is for a New Hotel. Property Location: 101 West Road to Six Flags - Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place...
-
Guest Service Agent
3 weeks ago
Arlington, United States Hersha Hospitality Management, LP Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Position Requiremen Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail
-
Guest Service Agent
2 days ago
Arlington, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements * Immediately greet guest and offer to assist with their...
-
Guest Service Agent
2 days ago
Arlington, United States Crystal City Marriott at Reagan National Airport Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...
-
Guest Services Express
1 week ago
Arlington, United States The Westin Crystal City Reagan National Airport Full time**Job Type**: Full-time **Description**: **Reports To**: Front Office/Operations Manager **Supervises**: N/A **Job Purpose**: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. In addition provide...
-
Guest Service Agent
22 hours ago
Arlington, United States Drury Hotels Full timeHiring for a New Hotel. Wages starting at $16.50 and up, based on experience. Property Location: 101 West Road to Six Flags - Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for...
-
Guest Service Superviosr
14 hours ago
Arlington, United States Drury Hotels Company, LLC Full timeUnder general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels policies and procedures are consistently communicated and followed at all times. Always maintains a high Guest Service, Service, Guest, Retail, Team Member
-
Guest Services Agent
1 day ago
Arlington, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Guest Services Agent
15 hours ago
Arlington, United States Westin Arlington Gateway Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Guest Services Representative
2 days ago
Arlington, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. ESSENTIAL FUNCTIONS OF POSITION...
-
Guest Service Expert
1 day ago
Arlington, Virginia, United States Crystal Gateway Marriott Full timeJob Number Job Category Food and Beverage & CulinaryLocation Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....
-
Guest Services Representative
6 hours ago
Arlington, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Deliver Texas Hospitality to all Guests of Globe Life Field and Choctaw StadiumGreeting and directing Guests, and...
-
Guest Services Agent
1 day ago
Arlington, United States Highgate Hotels Full timeHourlyHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides...
-
Guest Service Agent
2 days ago
Arlington, United States Claremont Companies Full timeJob Type Full-time Description Headquartered in Lakeshore Center in Bridgewater, Massachusetts, Claremont Companies is a privately owned and closely held real estate investment, development and asset management firm. Today, Claremont owns in excess of 60 real estate assets consisting of hotels, apartments, retail centers, and office buildings with plans to...
-
Guest Representative
2 days ago
Arlington, United States Lodgeworks Full timeLodgeWorks is actively hiring for a Guest Service RepresentativeWho we areLodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands...
-
Guest Experience Lead>
1 week ago
Arlington, United States Lululemon athletica Full timelululemon athletica - Clarendon [Department Manager] As a Guest Experience Lead at lululemon athletica, you'll: Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests; Be responsible for ensuring all guests (i.e., customers) receive a quality in-store experience; Continuously...
-
Admissions/Guest Services Attendant
1 week ago
Arlington, United States Six Flags Full time** Admissions/Guest Services Attendant** **Job Category****:** In Park **Requisition Number****:** ADMIS006745 Showing 1 location **Job Details** **Description** This is an year round entry level part time position in our Admissions Department. The purpose of this position is to provide fast, friendly out-going service to our guests. **Awesome Perks:** *...
-
Guest Experience Lead | Clarendon
13 hours ago
Arlington, United States Lululemon Athletica Inc Full timeLocation: United States of America State/Province/City: Virginia City: Arlington Business Unit: Store Time Type: Full-time Back Apply Share * * * Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional...
-
Restuarant Supervisor
4 weeks ago
Arlington, United States Loews Hotels Full timeLoews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic...
-
Front Office Supervisor
4 weeks ago
Arlington, United States Loews Hotel & Resorts Full timeLoews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sport Office Supervisor, Office, Guest Service, Supervisor, Hotel, Business Services