Assistant Manager of Auxiliary Services

Job Description:

Basic Function and Responsibilities:

Under the direction of the Senior Manager of Auxiliary Services, manages and directs the strategic planning and daily operations of the two campus Bookstores. Provide customer service excellence to all external and internal customers, resolve customer complaints, and respond to feedback.

Characteristic Duties and Responsibilities:

* Advance the Bookstores' goals and objectives through strategic planning, engaging and collaborating with students, faculty, and staff while positively representing the department internally and externally.
* Develop, revise, and implement efficient work policies, methods, and procedures for all operations of both stores and associated operations and adjust when appropriate. Ensure that all policies and procedures are consistent on both campuses.
* Direct and coordinate bookstore information services and systems. Serve as liaison to IT for management and interface of POS & operations, enhancements, modifications, implementation, planning, and evaluation. Act as principal contact for third-party applications software.
* Coordinate and implement operations by overseeing, planning, reviewing, delegating, and managing vendor relationships. Ensure proper documentation is submitted to procurement for Banner and invoice processing.
* Buyer for apparel, gifts, supplies, and snack categories. Create and track related purchase orders to ensure all items are accounted for and received in the inventory management system.
* Approve all bookstore invoices and credit memos and work with vendors, receiving clerk, and AP department to ensure all credit memos and invoices have been processed in a timely manner.
* Cultivate relationships with stakeholders such as faculty, students, staff, administration, vendors, other educational institutions, professional associations and special interest groups.
* Provide leadership in faculty interaction and partner with academic or administrative Deans, and department chairpersons. Encourage and maintain ongoing communications with academic departments to ensure all course materials adoptions are provided to the bookstores on time.
* Market, promote, and expand campus store offerings via social media, supporting campus speaker events, and partnering with other departments in purchasing promotional items.
* Assist staff in resolving problems, answering campus questions or concerns, navigating industry changes, and textbook issues.
* Use data such as sales reports, student and faculty surveys, purchasing history, etc. to make informed decisions for increased efficiency and customer satisfaction.
* Ensure inventory integrity through proper receiving methods, organization, stock on hand audits, and loss prevention. Plan and lead physical inventory twice a year.
* Conduct opening and closing procedures depending on shift including cash register openings and reconciliation. Provide back-up cashiering support as needed.
* Elevate store presentation through merchandising, visual displays, and frequent layout refresh. Create and advertise promotional sales events, clearance sales, and seasonal sales events using sales data to identify items and timing.
* Support the College's equity mission by consistently reviewing policies and procedures from an equity lens, updating policies accordingly.
* Select, train, evaluate, and supervise the work of assigned College staff and student employees. Create and implement effective work schedules based on business needs. Ensure accurate timekeeping and approve timesheets for student employees
* Available to work at Oakton's evening commencement ceremony and other occasional evening events. All events are scheduled far in advance.
* Perform other job-related duties for the Auxiliary Services department as assigned by Supervisor.

Requirements:

Qualifications and Working Conditions:

* Bachelor's Degree in Business Administration, Marketing, Retail Management, or related field is required. Relevant experience may substitute for the degree requirement on a year-for-year basis.
* Three years progressively responsible, professional experience in retail, customer service, student services or related field, including minimum two years of supervisory experience.
* Position is primarily based at Des Plaines campus. Must be flexible and be able to work closing shifts (6pm) and able to work at the Skokie campus at least once a week.
* Project management experience via operations, retail, or other applicable area. Educational institution experiences desirable but not required.
* Experience in developing and monitoring budgets preferred.
* Ability to network and engage with the college community.
* Able to work productively with the diverse academic, cultural, and ethnic backgrounds of community college staff and students.

Physical Demands:

Light lifting up to 30 lbs. and light carrying up to 30 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information:

Supervision Received:

Functional supervision is received from the Senior Manager of Auxiliary Services. Administrative supervision is received from the Vice President of Administrative Affairs.

Supervision Exercised:

Functional supervision is exercised over Bookstore staff at both the Des Plaines and Skokie campuses

SALARY: $65,317

HOURS: Monday-Friday 8:15 am - 5:00 pm; must also be flexible and available to work at 7:30 am for opening shifts, and until 6:30 pm for closing shifts. Must be able to work at the Skokie campus at least once a week.

Application Instructions:

For further details, visit our website at www.oakton.edu and select the Employment link to view Employment Opportunities.

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.

Oakton College is an equal opportunity employer and has a strong commitment to diversity. In that spirit, we seek a broad spectrum of candidates, including minorities, veterans, women and people with disabilities. EOE/AA/M/F/D/V

Oakton is committed to maintaining an environment free from harassment and discrimination for all and does not discriminate on the basis of race, color, national origin, religion, age, sex (gender), sexual orientation, physical or mental disability, and reprisal or any other protected status. Further, Oakton does not discriminate on the basis of sex in any educational, employment, or extracurricular activity

Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.

Oakton is accessible by public transportation.

Out-of-State Employment Defined

Oakton College's primary location of operation is in the state of Illinois. An "out-of-state employee" is defined as an employee of Oakton College whose primary work location is outside of the state of Illinois. State taxes, employment tax, and worker's compensation provisions vary from state to state and require payroll compliance with these various rules.

Allowable States for Out-of-State Employment

All employees must maintain their primary residence in Illinois, Indiana, or a reciprocal state with Illinois. Reciprocal states include Iowa, Kentucky, Michigan, and Wisconsin. Illinois has tax agreements with these reciprocal states. Employees may have their primary residence in Indiana since Indiana is adjacent to Illinois.