Specialist, Customer Service
4 weeks ago
FLSA: Non-Exempt
Reports To: Customer Service Manager
Rev Date: July 24, 2023
Position Summary:
A Qosina Customer Service Specialist will act as the primary point of contact for all customers post sale. This role is responsible for maintaining customer relationships and communicating customer needs with all internal stakeholders.
Responsibilities:
- Communicate with customers via email and phone, both inbound and outbound
- Process incoming orders and communicate with customers regarding confirmation and status
- Work with Purchasing and/or Supplier Relations to obtain lead time for customers and get ahead of any supply chain issues
- Answer customers' general questions and requests for information
- Review and coordinate the completion of customer questionnaires and surveys
- Gather and send documentation related to shipments as requested by the customer (i.e., commercial invoices, packing lists, certificates of material)
- Assist customers with their requests for part information and documentation including drawings, SDS, technical data, etc. Work with the Quality Department to obtain any missing documentation
- Process customer returns and complaints. Work with internal departments to resolve issues
- Obtain forecasts from customers to understand their needs and ensure steady supply
- Work closely and communicate with the sales team to offer support and escalate any promising opportunities or issues
- Learn and understand our product line to assist customers that may need material information or an alternative item
- Update customer information and keep accurate records
Education/Technical Certifications:
- N/A
Experience:
- 2 years of customer service experience or equivalent added college
- Excellent attention to detail and ability to proofread
- Excellent communication and organizational skills
- Ability to multi-task and solve problems
- Experience with CRM and ERP systems preferred
Skillsets:
- Organizational skills
- Administrative skills
- Computer skills
- Communication skills
- Collaboration skills
- Independent skills
- Analytical skills
-
Specialist, Customer Service
4 weeks ago
Ronkonkoma, United States Qosina Corp. Full timeTitle: Customer Service Specialist FLSA: Non-Exempt Reports To: Customer Service Manager Rev Date: July 24, 2023 **Position Summary**: A Qosina Customer Service Specialist will act as the primary point of contact for all customers post sale. This role is responsible for maintaining customer relationships and communicating customer needs with all internal...
-
Specialist, Customer Service
4 weeks ago
Ronkonkoma, United States Qosina Corp. Full timeJob DescriptionJob DescriptionTitle: Customer Service SpecialistFLSA: Non-ExemptReports To: Customer Service ManagerRev Date: July 24, 2023Position Summary: A Qosina Customer Service Specialist will act as the primary point of contact for all customers post sale. This role is responsible for maintaining customer relationships and communicating customer needs...
-
Coordinator, Customer Service
6 days ago
Ronkonkoma, United States Qosina Corp. Full timeJob DescriptionJob DescriptionTitle: Customer Service CoordinatorFLSA: Non-ExemptReports To: Customer Service ManagerRev Date: July 24, 2023Position Summary: The Qosina Customer Service Coordinator will act as the first point of contact for customers. This role is responsible for validating, delegating and prioritizing incoming customer requests, as well as...
-
Coordinator, Customer Service
2 weeks ago
Ronkonkoma, United States Qosina Corp. Full timeJob DescriptionJob DescriptionTitle: Customer Service CoordinatorFLSA: Non-ExemptReports To: Customer Service ManagerRev Date: July 24, 2023Position Summary: The Qosina Customer Service Coordinator will act as the first point of contact for customers. This role is responsible for validating, delegating and prioritizing incoming customer requests, as well as...
-
Customer Service Representative
1 day ago
Ronkonkoma, United States Engage Partners Full timeCustomer service representatives will serve as a liaison between customers, vendors and sales for an electrical supply distributor. ON-SITE 5 Days/per week Monday-Friday 8:30am-5:00pm Duties will include: Communicating with customers and vendors in a positive and professional manner Acknowledging and resolving customer concerns as the first point of...
-
Customer Service Representative
2 weeks ago
Ronkonkoma, United States Engage Partners Inc. Full timeCustomer service representatives will serve as a liaison between customers, vendors and sales for an electrical supply distributor.ON-SITE 5 Days/per week Monday-Friday 8:30am-5:00pm Duties will include:Communicating with customers and vendors in a positive and professional mannerAcknowledging and resolving customer concerns as the first point of...
-
Customer Service Representative
2 weeks ago
Ronkonkoma, United States Engage Partners Inc. Full timeCustomer service representatives will serve as a liaison between customers, vendors and sales for an electrical supply distributor.ON-SITE 5 Days/per week Monday-Friday 8:30am-5:00pm Duties will include:Communicating with customers and vendors in a positive and professional mannerAcknowledging and resolving customer concerns as the first point of...
-
Customer Service Representative
1 week ago
Ronkonkoma, United States Cassone Leasing, Inc Full timeWe have an immediate opening in our Ronkonkoma location. Our company leases and sells mobile offices, modular buildings, containers, security guard booths, and office containers. We are seeking an individual who has strong customer service skills, is organized, and has excellent communication skills. Job duties include: - Making confirmation calls for...
-
PT Customer Service Associate
4 weeks ago
Ronkonkoma, United States PipingRock Full timeProfessionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing - Promptly and thoroughly handle all issues and customer inquiries - Providing quality customer service to take care of our cust Customer Service, Associate, Service, Customer, Manufacturing, Retail
-
Csr - Customer Service Representative
1 day ago
Ronkonkoma, United States MFE Full timeGrowing Internet Company seeking a Customer Service Representative with experience with Manufacturing Equipment to join our team. Should be Technical Enough to learn product sales, instructions and troubleshooting guides to assist customers. **Responsibilities**: - Provide accurate information regarding products and services - Process orders, returns, and...
-
Insurance Customer Service Representative
2 weeks ago
Ronkonkoma, United States The Vanderbeck Agency Full timeJob DescriptionJob DescriptionJoin The Vanderbeck Agency, a customer-focused insurance provider dedicated to serving the community in Ronkonkoma, New York. We believe in the power of personal connections and the value of putting our clients first. While our work isn't remote, our office is a welcoming space where you'll feel like part of a supportive...
-
Customer Services Assistant NY
2 weeks ago
ronkonkoma, United States Nationwide Court Services, Inc. Full timeOur busy process serving company is seeking a detailed oriented individual for a process service clerk position. The ideal candidate should be reliable, organized self-starters who can handle a high volume of work. Strong customer service skills, as well as the ability to communicate well with clients and colleagues, is a must. The successful candidate will...
-
Customer Relations
5 days ago
Ronkonkoma, United States Global Processing Associate Full timeJob DetailsLevel Entry Job Location Undisclosed Remote Type N/A Position Type Undisclosed Education Level 2 Year Degree Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Day Job Category Insurance Customer Relations Associate The Customer Relations Associate utilizes various methods of communication to facilitate the payment of and release of...
-
Customer Service Associate- FT/PT
4 days ago
Ronkonkoma, United States Piping Rock Full timeThe Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate's main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure...
-
Bilingual Insurance Customer Service Sales
5 days ago
Ronkonkoma, United States Staff My Agency Full timeKevin Birney - State Farm Agency, located in Lake Ronkonkoma, NY has an immediate opening for a Bilingual (Spanish/English) Insurance Account Manager. Insurance experience is preferred. Must have or be willing to obtain Property & Causality and Life and Health insurance licenses. We seek an energetic professional interested in helping our business grow...
-
Customer Compliance Associate
3 days ago
Ronkonkoma, United States FASTENER DISTRIBUTION HOLDINGS LLC Full timeJob DescriptionJob DescriptionBJG Electronics is the premier domestic, and international supplier of electronic interconnect products to all major military and aerospace manufacturers. BJG Electronics is seeking a detail-oriented and organized individual to fill the role of Customer Compliance Specialist. The primary responsibility of this position is to...
-
Ronkonkoma, United States Unique Full time**Job Title: Graphics and Display Specialist** **Location**: Ronkonkoma, NY **About Us**: We specialize in crafting custom tradeshow displays, banner stands, signage, and tabletop displays. We pride ourselves on delivering top-notch solutions tailored to our clients' needs, creating impactful visual experiences that stand out in any event...
-
Product Development and Sourcing Specialist
1 week ago
Ronkonkoma, United States Jacobs Management Group Full timeJoin my client as a Product Development and Sourcing Specialist in the vibrant beauty industry. This role involves sourcing and developing stock and custom cosmetic products, requiring creativity, strategic thinking, and excellent communication skills. This 'Great Places to Work' certified company offers hybrid remote capability, substantial benefits, and...
-
Ronkonkoma, United States Jacobs Management Group Full timeJoin my client as a Product Development and Sourcing Specialist in the vibrant beauty industry. This role involves sourcing and developing stock and custom cosmetic products, requiring creativity, strategic thinking, and excellent communication skills. This "Great Places to Work" certified company offers hybrid remote capability, substantial benefits, and...
-
Specialist, Product Development Sourcing
4 days ago
Ronkonkoma, United States Qosina Full timeJob DescriptionJob Description Title: Sourcing Specialist FLSA: Exempt Reports To: Dir. Of Global Sourcing Rev Date: Nov. 15, 2023 Position Summary: The Sourcing Specialist is responsible for the sourcing and development of stock and custom products related to the cosmetic/beauty industry. The candidate must be a self-starter with the ability to multi-task...