Overnight Healthcare Shift Manager

4 weeks ago

Worcester, United States VPNE Parking Solutions Full time

Overview

VPNE Healthcare is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. VPNE, has been collaborating with the world's finest hospitals to solve their people and logistics challenges since 1990. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping VPNE build its brand - all while working at the world's most prestigious healthcare institutions.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?

If so, you belong at VPNE. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients' hospitals perform at the highest levels.

Apply today to jump-start your future

Responsibilities

* Attract and retain impressive people providing exceptional service to all
* Understand "Client's Definition of Success," deliver it and present it in very impressive manner at every opportunity.
* Proactively work to anticipate and deliver clients expectations
* Work with the client to ensure ongoing hospital compliance of policies


* Meet with clients regularly to demonstrate VPNE's impressive partnership
* Maintain client service plans and execute tasks ahead of schedule.
* Review general ledger monthly, work with Aloha Director to generate client invoices, and work with Finance to ensure client packages meet clients' deadlines.
* Complete dashboards or any other customized client or executive report where applicable and submit to stakeholders on schedule (Monthly, Quarterly etc).
* Constantly work to improve relations with HR and expedite hiring and processing of appropriate paperwork.
* Consistently maintain high service levels that exceed client needs.
* Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents.
* Serve as point of contact for any customer complaint/employee recognition and ensure customer satisfaction.
* Ensure annual evaluations/reviews are proactively done on all healthcare employees.

Qualifications

The General Manager will lead by example through the following ways:

Professionalism and Integrity Sharp appearance Strong organization and work ethic Excellent communication Availability Coaching with kindness Team Leadership Collaboration with other internal department and client(s)

#ALOHA350

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