Front Desk Agent

4 weeks ago

Laredo, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hampton Inn Laredo

7903 San Dario Ave.Laredo, TX 78045

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
* Follow all cash handling and credit policies.
* Be aware of all rates, packages and special promotions as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Be familiar with hospitality terminology.
* Have knowledge of emergency procedures and assist as needed.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Be able to complete a bucket check, room rate verification report, and housekeeping report.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Maintain and market promotions and guest programs.
* Maintain a clean work area.
* Assist guests with safe deposit boxes.

Qualifications

* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.

  • Front Desk Agent Representative

    5 days ago

    Laredo, United States Presidian Hospitality Full time

    Job Type Full-time Description Job Title: Front Desk Agent Representative Job Type: Full-time Location: [Insert location] We are seeking a highly motivated and customer-oriented Front Desk Agent Representative to join our team. As a Front Desk Agent Representative, you will be the first point of contact for our guests and clients. You will be responsible for...

  • Front Desk Agent Representative

    4 days ago

    Laredo, United States La Posada Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk Agent RepresentativeJob Type: Full-timeLocation: [Insert location]We are seeking a highly motivated and customer-oriented Front Desk Agent Representative to join our team. As a Front Desk Agent Representative, you will be the first point of contact for our guests and clients. You will be...

  • Front Desk Agent

    5 days ago

    Laredo, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    5 days ago

    Laredo, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    5 days ago

    Laredo, United States Hotel Ava Full time

    **What you will do**: **Serve as the happy, helpful face of our hotel to guests entering and departing our front door.** Ensure exceptional, positive experiences for our diverse team members and guests. - Assist guests in a friendly, efficient, courteous, and professional manner. - Perform front desk related functions, which include checking guests in and...

  • Front Desk Manager

    4 weeks ago

    Laredo, United States Gold's Gym International, Inc. Full time

    Management/ Leadership Duties Ensure that all employees are wearingproper uniform attire and nametags. Budgets and schedules Front Desk staff coverage. Conduct monthly staff meetings with these departments. Manage and motivate Front Desk Associates A Front Desk, Front Desk Manager, Manager, Operations, Customer Service, Club Associate, Restaurant, Hotel

  • Front Desk Manager

    4 weeks ago

    Laredo, United States Gold's Gym International, Inc. Full time

    Position Summary: The Front Desk Manager will lead, direct and controll all facets of front desk and Kid's Club orperations with an emphasis on member service and overall gym administration. Major Responsibilities: Management/Leadership Duties * Ensure that all employees are wearingproper uniform attire and nametags. * Budgets and schedules Front Desk...

  • Front Desk Agent

    4 days ago

    Laredo, United States Spire Hospitality Full time

    Responsibilities and Duties: * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information...

  • Front Desk Agent

    5 days ago

    Laredo, United States Spire Hospitality Full time

    Responsibilities and Duties: •Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. •Complete the registration process by inputting and retrieving information from...

  • Front Desk Rep

    3 weeks ago

    Laredo, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002908 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Rep

    4 weeks ago

    Laredo, United States Red Roof Full time

    ** Front Desk Rep - Part-Time to Full Time-mostly evenings** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02437 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each...

  • Ramp Agent at LRD Airport

    6 days ago

    Laredo, United States G2 Secure Staff Full time

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Ramp Agent operations in Laredo International Airport (LRD)Title: Ramp AgentPay Rate: 11.00 per hourShift: AllFlight privileges availableThe Ramp Agent provides ground support for inbound and outbound aircraft, including baggage handling, mail and freight handling, aircraft...

  • Passenger Service Agent- LRD International Airport

    6 days ago

    Laredo, United States G2 Secure Staff Full time

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in San Antonio International Airport .Title: Passenger Service AgentPay Rate: $15.00hrJob Type: Part TimeThe Passenger Service Agent is responsible for meeting and greeting customers with tickets and assisting passengers as requested or...

  • Front Desk Administration

    6 days ago

    Laredo, United States Rodeo Dental Full time

    We are Rodeo! Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. The company’s team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services Rodeo locations throughout the United States....

  • Housekeeper - Part-Time

    1 month ago

    Laredo, United States Red Roof Full time

    ** Housekeeper - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE002906 Showing 1 location **Job Details** **Description** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning isnt just to clean, but to create an environment full of...

  • Housekeeper - Part-Time

    2 months ago

    Laredo, United States Red Roof Full time

    ** Housekeeper - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE002906 Showing 1 location **Job Details** **Description** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning isnt just to clean, but to create an environment full of...

  • Urgent Care Billing Manager

    4 days ago

    Laredo, United States DOC-AID Full time

    Job DescriptionJob DescriptionSalary: JOB TITLE: Billing ManagerREPORTS TO: Clinic Manager and CEO FLSA FSLA: Exempt, salaried management positionJob Summary:Directs and coordinates the overall functions of the Billing Office to ensure maximization of cash flow while improving patient, provider and payer relations. The Billing Manager supervises the...

  • Associate Team Leader

    1 week ago

    Laredo, United States H&R Block Full time

    Job Description: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our...

  • General Foreman Civil

    3 weeks ago

    Laredo, United States Primoris Renewable Energy Full time

    Job DescriptionJob Description KEY RESPONSIBILITIES/ACCOUNTABILITIES:Supervises and sets direction for all Foremen and technical leads on-site to ensure best use of all company resources; and adherence to all company policies and state and federal regulations. Provides formal coaching feedback to Foremen as well as regular informal feedback to Field...