3rd Shift Guest Support Specialist-Men's House
3 weeks ago
Essential Functions:
Responsible for engaging and providing generous hospitality for all guests who are seeking services.
- Conduct admission and intake and provide appropriate referrals to programs, medical, mental health, and other services as needed.
- Demonstrate ability to complete all assigned tasks during your shift by completing the workflow checklist.
- Conduct data audits and ensure accuracy, including but not limited to attendance audits and software updates.
- Assist service providers in contacting people with limited accessibility and ensuring streamline communication and follow-up.
- Responsible for entering information and documentation into software in an accurate and timely manner (12-hour period).
- Responsible for answering incoming calls related to Guest Services.
- Monitor building safety and flow (entering/ exiting), including but not limited to residential check-in process.
- Conduct crisis intervention and debriefing when necessary, including but not limited to verbal de-escalation.
- Encourage people in their personal goals and acknowledge milestones.
- Exemplify organizational core values when greeting and providing direction to volunteer teams, donors, community service providers, etc.
- Seek to advance the skill set needed by attending internal and external training opportunities and all mandatory staff meetings.
- Perform risk assessment and implement harm reduction techniques, including but not limited to being mindful of person and others safety, reporting security breaches, and others as appropriate.
- Responsible for upholding all standard operating procedures (SOP's); ability to read, understand, and adhere to all written policies and procedures.
- Responsible for incident reporting and responding to emergencies accordingly.
- Identify facility issues and submit proper and timely work order requests.
Qualifications
Education and Experience
High School Diploma or equivalent required.Experience in mental health field, healthcare, shelter care, or similar preferred.
Knowledge, Skills, and Abilities
Exhibits flexibility, open-mindedness, and positive adaptation to change.Exhibits excellent customer service, hospitality, and professionalism.Ability to work with people from diverse backgrounds (socio-economic, cultural, etc.) Knowledge of community resources and displays ability to collaborate well with external agencies and partners.Apply problem solving skills that lead to barrier reduction.Model and teach healthy coping skills and other growth opportunities.Respect individuals' rights with the ability to encourage and honor self-determination.Excellent written and verbal communication, including active listening skills.Displays patience, compassion, kindness, honesty, tact, and integrity.Responds positively to feedback with willingness to improve (coachable).Honors dignity and worth of all people.Provide non-judgmental care for all.
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