Operations Manager- Service
4 weeks ago
The first 3 letters in workplace safety are Y-O-U
TK Elevator is currently seeking an experienced Operations Manager - Service in Des Moines, IA/Omaha, NE.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline
* Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and, in a cost, effective manner
* Ensures that NIM job audits are performed within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
* Enforces Cancellation Reduction Program
* Works with Branch Manager and service and repair Sales Managers to address customers' needs
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
* Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
EDUCATION & EXPERIENCE:
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Ability to define problems collect data, establish facts and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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