Guest Services Associate
3 weeks ago
Oversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need.
Flexibility in availability as needed, including early AM, PM, and weekends on a rotating basis.
RESPONSIBILITES:
+ Provide superior customer service to both Private Locker Room members and JCC members alike.
+ Maintain records and statistics with respect to the JCC amenities (i.e.: usage levels, equipment maintenance records, staff work schedules, whirlpool chemical logs, etc.)
+ Maintain and implement all Covid-19 Safety protocols (wipe down high touch areas regularly, monitor as able, distancing guidelines and mask requirements).
+ Ensure that all COVID-19 protocols are adhered to at all times including facility capacity limits on the amenities (showers, whirlpool, sauna, and steam room).
+ Oversee the daily operations of the JCC Private Locker Room (men's and women's) including towel supplies, hydration station, amenities, cleanliness, and water testing.
+ Responsible for notifying the Membership Director when supplies and equipment are needed.
+ Greet and maintain ongoing communication with all members of the JCC entering via the second floor.
+ Assist with monitoring the JFit Studio and Wellness Studio.
+ Monitor Fitness and Wellness access via the second-floor access point located by the spa.
+ Welcome and assist members/visitors with appointments for Massage and Chiropractic.
+ Along with Membership Management staff, maintain equipment and facilities including, chemical testing, whirlpool cleanliness (drain, clean and refill), Steam Room maintenance, Sauna
Maintenance, and overall facility cleanliness.
+ Maintain amenities including soaps, hydration station, fruit etc., and track inventory and alert Sodexo/Membership Management staff of needed supplies.
+ Report unclean conditions, safety hazards and malfunctioning equipment to Management. and Sodexo Management.
+ Assist in the promotion of agency wide programs to ensure the productive, effective, and efficient operation of the Agency.
+ Consistently review all happenings within the JCC so that you can share important information with our membership.
+ Additional responsibilities may be added periodically based upon the needs of the Membership Department and of the Katz JCC.
+ It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information.
QUALIFICATIONS:
+ Friendly outgoing personality;
+ Proven customer service (communication) skills;
+ First Aid and CPR / AED certifications preferred;
+ Ability to work well with others toward common goal;
+ Ability to troubleshoot amenities (whirlpool, steam, sauna);
+ Computer skills in Microsoft Office - Outlook, Word, Excel
+ Ability to work in multiple computer programs -Daxko, Group Ex Pro and MindBody.
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