Field Service Representative

15 hours ago

South Bend, United States AM General Full time
INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith

We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Serve as Subject Matter Expert on automotive systems to include JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) including technical information, tooling, and maintenance procedures to support customers worldwide
  • Support contract requirements by conducting short- and long-term field service support to customers worldwide
  • Provide highly detailed field service reports outlining program status, deficiencies, and repairs
  • Perform Maintenance and Services in support of department operations as required
  • Identify, troubleshoot, and permanently correct automotive electrical, hydraulic, and mechanical issues
  • Promotes AM General Training and Field Service capabilities to customers
  • Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
  • Support engineering during testing efforts at various test sites
  • Support the Training department
  • Support customers with technical and service inquires that deliver the highest level of customer service

KNOWLEDGE AND SKILLS

  • Automotive vocational degree or five-year automotive technical experience a must
  • Automotive Service and Excellence (ASE) Certifications a plus
  • Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV (Joint Light Tactical Vehicle) and HMMWV (High Mobility Multi Wheeled Vehicle) is desirable
  • Experience as an instructor is a plus
  • Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required
  • Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for company credit card
  • Extremely strong communication skills (written and verbal)
  • Work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem solving skills and a high level of initiative
  • Extensive working knowledge of diagnostic and repair equipment
  • Solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus
  • Experience with Total Package Fielding (TPF) as it pertains to the JLTV is desirable
  • Ability to secure a US Government Security Clearance
  • Must hold a currently valid driver's license with a good driving record

PHYSICAL EFFORT

  • Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
  • Hearing: must be able to regularly hear well enough to communicate
  • Hand-Eye Coordination: must be able to regularly coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
  • Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
  • Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company's property surrounding facility, or additional work areas
  • Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
  • Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
  • Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
  • Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

WORKING CONDITIONS

  • Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
  • Teamwork: This position will work with others to ensure efficiency in the workplace
  • Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
  • Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
  • Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
  • Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Up to 50% travel may be required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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