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Front Desk Agent

4 months ago

Pittsford, United States New Castle Hotels & Resorts Full time

Position: Front Desk Agent

Location: Pittsford, NY

Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive As Front Desk Agent, you will Make a First Impression -- so the person in this role must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality. Make a Lasting Impression -- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen Enjoy Problem Solving -- many guests need help with miscellaneous things -- their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help. Be Accountable -- you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes. Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.