Lead Supervisor

1 week ago

Allen Park, United States Nothing Bundt Cakes - 295 Full time
Benefits:
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off

The Nothing Bundt Cakes (NbC) Lead Supervisor directs the team and day-to-day operation, which includes all aspects of, performance management of Assistant Lead Supervisors in all stores, cake production, materials, product quality and merchandise presentation, work environment, P&L reporting, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Lead Supervisor exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.  

Accountabilities/Duties: 


  • Team Leadership
     
    • Prioritizes the guest and team member experience, models superior guest and team member engagement and fosters a positive work environment. 

    • Subject to final interview and/or review of HR and the Operations Manager, recruits and selects talent for all stores within the Lead Supervisors area of responsibility,  and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.  

    • Engages frequently with all team members to gain insight into work environment and positive team rapport. Engages and documents regular contacts with BOH staff in all stores, tracking workload and progress, addressing any challenges, communicating and supervising all Performance Management Program requirements for all assistant lead supervisors and store team members, with  recommendations of performance improvement plans  as needed. 

    • Provides continuous coaching and follow up to develop team and performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner. 

    • Delineates role of Assistant Lead Supervisors , assigning specific responsibilities to support the ongoing success  of the bakery team and operation. 

    • Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage. 

    • Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  •  
  • Business Operations
     
    • In conjunction with Operations and Program Manager facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits. 

    • Leads  special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. 

    • Communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
  •  
    • Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.  

    • Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.     

    • Reports  controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.  

    • Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
  •  
  • Local Marketing
     
    • Collaborates and supports as directed by Operations Manager, Program Manager and/or Owner proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.  

Collaborates and supports as directed by Operations Manager, Program Manager special event participation with local businesses, schools, and other community organizers 

·        Core Values and Leadership Competencies: 
o   Servant’s Heart
   - Goes above and beyond to support and develop the team and create a superior guest experience.
   - Keeps the good of the team and guests ahead of personal interests or gain.
   -Leads by example and displays humility and empathy for others.
o   Spirit of a Champion
   - Demonstrates an intense drive, a commitment to excellence and a passion to succeed. 
   - Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
   -  Operates with a sense of urgency, exercise sound judgment and seeks feedback to improve performance.
o   Genuine Connections
   - Projects warmth, enthusiasm, and optimism that attracts and energizes others.
   - Builds positive, productive relationships and communicates often and openly.
   - Serves as a strong brand ambassador in the local community.
o   Open Communication
   - Communicates effectively with staff across departments and relays information in a timely manner.
   - Leads with transparency and responsiveness.
   - Coaches leadership to create an engaged and trusting bakery environment.
o   Attention to Detail
   - Completes tasks thoroughly and efficiently without compromising quality or presentation.
   - Leads bakeries effectively to increase productivity and reducing likelihood of error.
o   Bring Joy
   - Giving your all to ensure joy and happiness for guests and team members.
o   Do The Right Thing
   - Consistently be fair, honest responsible, and take accountability.
   - Use best judgment and follow provided instructions and procedures.

 
Knowledge, Skills, and Abilities:
  • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability. 
  • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.  
  • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form. 
  • Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.  
  • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.  
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.   
 
Education, Certifications and Work Experience Requirements:
  • High school diploma or GED; post-secondary education is a plus. 
  • 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries. 
  • Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.    
  • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs. 
  • Foodservice safety training certificate (or required to obtain within 30 days of employment). 
  • Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.   
Work Availability: 
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. 

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

 

California Applicant Privacy Policy

 

  • Lead Supervisor

    4 hours ago

    Allen Park, United States Nothing Bundt Cakes Full time

    Responsive recruiter Benefits: Competitive salary Employee discounts Free uniforms Do you have a passion for leadership and creating exceptional guest experiences? Are you someone who thrives on developing teams and driving business success? Would yo Lead Supervisor, Business Operations, Leadership, Supervisor, Guest Experience, Bakery, Restaurant, Business...

  • Lead Supervisor

    2 weeks ago

    Allen Park, United States Nothing Bundt Cakes Full time

    Benefits: * Employee discounts * Health insurance * Opportunity for advancement * Paid time off The Nothing Bundt Cakes (NbC) Lead Supervisor directs the team and day-to-day operation, which includes all aspects of, performance management of Assistant Lead Supervisors in all stores, cake production, materials, product quality and merchandise presentation,...

  • Assistant Lead Supervisor

    1 week ago

    Allen Park, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Health insurance Opportunity for advancement Paid time off The Nothing Bundt Cakes (NbC) Assitant Lead Supervisor assumes direction in order to supervise the team and day-to-day operation, which includes all aspects of th Lead Supervisor, Lead, Business Operations, Supervisor, Assistant, Bakery, Restaurant, Business Services

  • Assistant Lead Supervisor

    1 week ago

    Allen Park, United States Nothing Bundt Cakes Full time

    Benefits: * Employee discounts * Health insurance * Opportunity for advancement * Paid time off The Nothing Bundt Cakes (NbC) Assistant Lead Supervisor assumes direction in order to supervise the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L...

  • Assistant Lead Supervisor

    1 week ago

    Allen Park, United States Nothing Bundt Cakes - 295 Full time

    Benefits: Employee discounts Health insurance Opportunity for advancement Paid time off The Nothing Bundt Cakes (NbC) Assistant Lead Supervisor assumes direction in order to supervise the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation,...

  • Assistant Lead Supervisor

    1 day ago

    Allen, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Health insurance Opportunity for advancement Paid time off The Nothing Bundt Cakes (NbC) Assistant Lead Supervisor assumes direction in order to supervise the team and day-to-day operations, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L...

  • Lead Supervisor

    4 weeks ago

    deer park, United States Tapestry, Inc. Full time

    Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Endorses, models and develops team to deliver Coachs Selling and Service expectations Enforces sales strate Lead Supervisor, Store Manager, Selling, Operations, District Manager, Supervisor

  • Bakery Team Supervisor

    1 week ago

    Allen Park, Michigan, United States Nothing Bundt Cakes Full time

    Job DescriptionWe are seeking an experienced and skilled Bakery Team Supervisor to join our team at Nothing Bundt Cakes. This role is responsible for leading a team of cake decorators, bakers, and sales associates in a fast-paced retail environment.ResponsibilitiesSchedule and manage daily bakery operations, ensuring timely production of high-quality cakes...

  • Lead Abatement Supervisor

    1 week ago

    Oak Park, Michigan, United States 24 HOUR FLOOD PROS LLC Full time

    Job OverviewWe are seeking an experienced and skilled Abatement Supervisor to lead our team in various abatement projects. The ideal candidate will have extensive hands-on expertise in asbestos abatement, mold remediation, and restoration.

  • Production Supervisor Lead

    1 week ago

    Melrose Park, Illinois, United States Pure's Food Specialties Inc Full time

    **About Pure's Food Specialties Inc**We are seeking an experienced Production Supervisor Lead to oversee the daily operations of our packaging lines. This is a challenging role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.**Job Summary**The Production Supervisor Lead will be...

  • Lead Supervisor

    2 weeks ago

    Overland Park, United States Tapestry, Inc. Full time

    Lead Supervisor Job DescriptionThe Lead Supervisor role is an integral part of the store‘s overall success; modeling the behaviors needed todirectly impact all aspects of our Company‘s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest...

  • Lead Supervisor

    2 weeks ago

    Overland Park, United States Tapestry, Inc. Full time

    Lead Supervisor Job DescriptionThe Lead Supervisor role is an integral part of the store‘s overall success; modeling the behaviors needed todirectly impact all aspects of our Company‘s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest...

  • Imaging Supervisor

    1 week ago

    Allen, Maryland, United States KA Recruiting Inc. Full time

    Job Opportunity: Nuclear Medicine SupervisorWe are seeking a seasoned Nuclear Medicine Supervisor to join our team at KA Recruiting Inc. in Maryland.Key Responsibilities:Lead a team of imaging professionals in a fast-paced Nuclear Medicine environmentEnsure compliance with regulatory requirements and industry standardsManage day-to-day operations, including...

  • Customer Service Lead

    1 month ago

    Allen, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...

  • Imaging Team Lead Position in Maryland

    1 week ago

    Allen, Maryland, United States KA Recruiting Inc. Full time

    We are looking for a talented Imaging Supervisor to join our team at KA Recruiting Inc. in Maryland. As an experienced leader, you will oversee the operations of our imaging department and ensure that we maintain the highest standards of patient care and service.The successful candidate will have a college degree and be certified as an ARRT. Prior experience...

  • Retail Supervisor

    2 weeks ago

    Allen, United States Columbia Sportswear Full time

    ABOUT THE POSITIONWith over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company‘s...

  • Supervisor IS

    4 months ago

    Port Allen, United States Clean Harbors Full time

                                                                                                    ***COMPETITIVE PAY & BENEFITS*** Thompson Industrial, Powered by Clean Harbors, in St. Gabriel, LA is looking for Industrial Supervisor to work at various customer locations, and to join their safety conscious...

  • Sales Team Lead

    3 weeks ago

    Allen, Texas, United States Carter'sOshKosh Full time

    About Carter'sCarter's, Inc. is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, are recognized for quality and style. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.Job SummaryWe're seeking a...

  • Guest Experience Lead | Watters Creek

    3 weeks ago

    Allen, United States Lululemon Athletica Inc Full time

    Location: United States of America State/Province/City: Texas City: Allen Business Unit: Store Time Type: Full-time Back Apply Share * Facebook * X * Email Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and...

  • Event Services Team Lead

    1 week ago

    Allen, Texas, United States Entertainment Services, LLC Full time

    Job Overview:Entertainment Services, LLC is seeking a highly skilled and experienced Group Services Supervisor to join our team. As a key member of the Group Services department, you will be responsible for coordinating the setup and breakdown of all group services events, ensuring that every detail is meticulously executed. Your exceptional leadership...