Client Advocate I

4 weeks ago

Aliso Viejo, United States NeoGenomics Laboratories Full time

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture

NeoGenomics is looking for a Client Advocate I based out of either our sites in Aliso Viejo, CA or Carlsbad, CA who wants to continue to learn in order to allow our company to grow.

Our Client Services team aims to be available to our Clients every day of the week. Multiple shift arrangements may be available.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

Position Summary:

The Client Advocate I assists managing the client base within their respective region and serves as the point of contact for their regional sales representatives; providing excellent customer service to all internal and external customers. They will serve as the primary point of contact to obtain client updates and troubleshoot case delays within the laboratory. This is the entry level in the Client Service organization and employees perform the full range of customer service activities.

Core Responsibilities:

* Receives and initiates telephone calls to/from NeoGenomics customers and sales representatives, including but not limited to:
* Reporting test results accurately to the appropriate person
* Adding/Canceling tests
* Providing specimen requirements
* Researching test availability
* Providing testing fees
* Basic problem solving
* Ordering supplies
* Pending list review
* Working knowledge of logistics


* Triage calls and forward to the correct individual/department
* Resolves all client and case concerns in a timely manner. Finds resolutions and follow through until the incident is complete
* Provides results to clients in accordance with department SOPs. Ensures the privacy and confidentiality of all communications
* Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments
* Documents all phone calls and emails in SalesForce.com
* Establishes effective and service driven relationships with sales representatives and client contacts
* Ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls and long wait times
* Assist in making all necessary communications to clients within the defined region and fully understands the impact of these actions to patient care

Requirements:

* High School Diploma or equivalent. Additional training in a medical or call center environment preferred
* 1+ years of experience equivalent to working in Customer Service preferred
* Excellent typing and data entry skills
* Proficient with MS Office programs and database management
* Experience managing multiple projects
* Highly focused on service orientation
* Ability to communicate effectively, both written and oral

  • Client Advocate I

    4 weeks ago

    Aliso Viejo, California, United States NeoGenomics Laboratories Full time

    Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.We believe in career development and empowering our employees....

  • Supervisor Client Services

    1 day ago

    Aliso Viejo, United States NeoGenomics Laboratories Full time

    **NeoGenomics Laboratories** Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development...

  • Supervisor, Client Services

    2 weeks ago

    Aliso Viejo, United States NeoGenomics Laboratories Full time

    Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity. We believe in career development and empowering our employees....

  • Legal Advocate

    2 weeks ago

    Aliso Viejo, United States Laura's House Full time

    **LAURA'S HOUSE** **JOB DESCRIPTION** **JOB TITLE**: Bilingual Legal Advocate (Spanish) REPORTS TO: Legal Advocate Director **STATUS: Non-exempt** **LOCATIONS: Aliso Viejo at Domestic Violence Resource Center, Garden Grove at Domestic Violence Advocacy Center, Lamoreaux Justice Center, Additional Designated Courthouse, and Emergency Shelter** **JOB...

  • LVN I Aliso Viejo MOB

    1 month ago

    Aliso Viejo, United States HealthEcareers - Client Full time

    Job Summary:Under the direct supervision of a Registered Nurse or physician provides nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures. Demonstrates performance consistent with the Mission, Vision and Strategic Plan of the organization. Demonstrates quality and effectiveness in work...

  • Treatment Advocate

    3 weeks ago

    Aliso Viejo, United States American Addiction Centers Full time

    Overview: Company Summary If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional...

  • Treatment Advocate

    1 week ago

    Aliso Viejo, United States American Addiction Centers Full time

    Overview Company Summary If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional...

  • Shelter Advocate Relief

    3 weeks ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1) provide crisis intervention,...

  • Shelter Advocate Relief

    1 week ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1) provide crisis intervention,...

  • Shelter Advocate Relief

    3 weeks ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1) provide crisis intervention,...

  • Shelter Advocate Relief

    1 week ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1) provide crisis intervention,...

  • Legal Advocate

    2 weeks ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSEJOB DESCRIPTIONJOB TITLE: Bilingual Legal Advocate (Spanish)REPORTS TO: Legal Advocate DirectorSTATUS: Non-exemptLOCATIONS: Aliso Viejo at Domestic Violence Resource Center, Garden Grove at Domestic Violence Advocacy Center, Lamoreaux Justice Center, Additional Designated Courthouse, and Emergency ShelterJOB SUMMARY: The Legal Advocate is...

  • Legal Advocate

    1 week ago

    Aliso Viejo, United States Laura's House Full time

    LAURA'S HOUSEJOB DESCRIPTIONJOB TITLE: Bilingual Legal Advocate (Spanish)REPORTS TO: Legal Advocate DirectorSTATUS: Non-exemptLOCATIONS: Aliso Viejo at Domestic Violence Resource Center, Garden Grove at Domestic Violence Advocacy Center, Lamoreaux Justice Center, Additional Designated Courthouse, and Emergency ShelterJOB SUMMARY: The Legal Advocate is...

  • Shelter Advocate Relief

    3 weeks ago

    Aliso Viejo, United States Laura's House Full time

    Job DescriptionJob DescriptionLAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1)...

  • Shelter Advocate Relief

    2 weeks ago

    Aliso Viejo, United States Laura's House Full time

    Job DescriptionJob DescriptionLAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1)...

  • Shelter Advocate Relief

    1 week ago

    Aliso Viejo, United States Laura's House Full time

    Job DescriptionJob DescriptionLAURA'S HOUSE:Changing social beliefs, attitudes and the behaviors that perpetuate violence while creating a safe space in which to empower individuals and families affected by abuse.JOB SUMMARY:The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to (1)...

  • Lead I

    2 weeks ago

    Aliso Viejo, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services Position: Lead I - Software Engineering Location: Aliso Viejo, CA Duration: 6 Months Job Type: Contract Work...

  • Lead I

    1 week ago

    Aliso Viejo, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services Position: Lead I - Software Engineering Location: Aliso Viejo, CA Duration: 6 Months Job Type: Contract Work...

  • Lead I

    7 days ago

    Aliso Viejo, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services Position: Lead I - Software Engineering Location: Aliso Viejo, CA Duration: 6 Months Job Type: Contract Work Type: Remote Job Description: ...

  • Hotline Advocate Full Time 8:00 Am-4:30 Pm Monday

    1 week ago

    Aliso Viejo, United States Laura's House Full time

    **VOTED Orange County Business Journal **BEST PLACES TO WORK 2019** The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to provide crisis intervention, information and referrals to individuals calling the 24-hour hotline, complete telephone intakes for individuals seeking access to the...