Front Desk Agent

3 weeks ago


Avondale, United States MCR Hotels Full time
The Front Desk Agent at the Homewood Suites by Hilton Avondale serves as our guests' first point of contact and manage all aspects of their accommodations. Success in this role will be demonstrated by your ability to ensure that guests enjoy their time at the hotel. Ultimately, you will help create a pleasant and memorable stay for our guests.

Hotel Front Desk Agent Job Responsibilities and Duties (partial list of duties):
  • Assigns guests to the proper rooms upon check-in
  • Answers customer queries via phone, online, or in person
  • Processes customer payments and verifies credit card information
  • Maintains accurate records of bookings and payments
  • Escalates more critical issues and concerns to supervisor or appropriate teams

Job Requirements:
  • A can-do positive attitude
  • Hotel front desk experience preferred, but will train the right fit
  • Experience with the Hilton brand a strong plus
  • Highly motivated and self-directed
  • Exceptional customer service skills required
  • Must possess strong computer skills
  • Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
  • Excellent communication skills both written and verbal

IMPORTANT:
  • We are looking for part-time on call to start
  • Potential to pick up more hours, and move to a full-time position in the future
  • Shift 3p-11p Sundays, 3p-7p Monday & Tuesday

If this sounds like you we would love to chat with you

Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Other details
  • Job Family Hotels
  • Pay Type Hourly
  • Min Hiring Rate $16.00
  • Max Hiring Rate $16.50

Apply Now
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