Medical Practice Representative III- Medicine

3 weeks ago

Baltimore, United States University of Maryland Faculty Physicians Full time

Performs front desk leadership functions with or without direct supervisory responsibilities. May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned.

ESSENTIAL FUNCTIONS

* Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
* Serves as lead worker and trainer for junior level staff.
* Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
* Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
* Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.

EDUCATION and/or EXPERIENCE

* High school diploma or general education degree (GED)
* Three to five years medical office experience
* Current knowledge of payer requirements for referrals and preauthorization
* Experience in front and back office operations
* Knowledge of billing and coding for medical services
* Strong customer service skills
* PC proficiency

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