Customer Service Supervisor

1 month ago

Las Vegas, United States Goodwill of Southern Nevada Full time

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone's job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Customer Service Supervisor assists store management in the front-end operations of the store to maximize collections, production, sales, salvage, and customer service.

Responsibilities

* Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise.
* Meets or exceeds sales goals on a consistent basis.
* Participates in interviewing candidates for entry level retail roles.
* Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
* Ensures training and merchandising guidelines are followed.
* Contributes input to and assists in administering associate evaluations.
* Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications.
* Completes order fulfillments daily and backs up the Production Manager if needed.
* Completes any other assignments designated by the management team.
* Ensures that the store and surrounding premises are kept clean and free of safety hazards.
* Ensures that safety procedures are understood and followed by all store employees.
* Ensures that asset protection matters are reported and investigated accurately and in a timely manner.
* Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
* Ensures proper cash handling including enforcement of cash register procedures and submission of required fields.
* Assists in any other projects as determined by management.

Education, Experience, and Requirements

* High school/ GED completion preferred.
* Minimum of 1 year retail experience.
* Must be able to continuously perform repetitive work, at a set pace.
* Must possess strong interpersonal skills with excellent communication skills.
* Bilingual a plus.
* Exhibits a high level of integrity and business ethics.
* Exhibits a high level of adaptability and flexibility.

Environmental Factors

* Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.

Physical Factors

* Able to lift, carry, push, and pull a minimum of 50 pounds.

Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.

  • Supervisor - Customer Service

    1 month ago

    Las Vegas, United States Luxottica Group Full time

    The Customer Service Supervisor is responsible for supervising and training employees and managing the Office/ Customer Service area of the lab to a high level of efficiency while maintaining attendance and a high level of engagement in the departmen Customer Service, Supervisor, Retail, Customer, Training

  • Supervisor - Customer Service

    1 month ago

    Las Vegas, United States Essilor of America, Inc. Full time

    The Customer Service Supervisor is responsible for supervising and training employees and managing the Office/ Customer Service area of the lab to a high level of efficiency while maintaining attendance and a high level of engagement in the departmen Customer Service, Supervisor, Manufacturing, Retail, Customer, Training

  • Supervisor - Customer Service

    3 weeks ago

    Las Vegas, United States Luxottica Full time

    The Customer Service Supervisor is responsible for supervising and training employees and managing the Office/ Customer Service area of the lab to a high level of efficiency while maintaining attendance and a high level of engagement in the departmen Customer Service, Supervisor, Retail, Customer, Training Learn More

  • Supervisor - Customer Service

    3 weeks ago

    Las Vegas, United States Essilor of America, Inc. Full time

    The Customer Service Supervisor is responsible for supervising and training employees and managing the Office/ Customer Service area of the lab to a high level of efficiency while maintaining attendance and a high level of engagement in the departmen Customer Service, Supervisor, Manufacturing, Retail, Customer, Training Learn More

  • Customer Service Supervisor

    7 days ago

    Las Vegas, Nevada, United States Wendy's Full time

    Job DescriptionThis Customer Service Supervisor role is a fantastic opportunity to join our team at Wendy's and make a real difference in the lives of our customers.As a Customer Service Supervisor, you will be responsible for leading a team of employees to deliver exceptional customer service and maintain the highest standards of quality and cleanliness in...

  • Customer Service Supervisor

    6 days ago

    Las Vegas, Nevada, United States Wynn Resorts Full time

    Job Title: Customer Service SupervisorLocation: Wynn ResortsEstimated Salary: $60,000 - $80,000 per yearJob DescriptionThe Service Supervisor plays a crucial role in ensuring excellent customer service performance expectations are met or exceeded at Wynn Resorts. This position oversees the daily operation of the Service Call Center and provides support to...

  • Customer Service Supervisor

    1 week ago

    Las Vegas, Nevada, United States Daily Management Inc Full time

    Key ResponsibilitiesWe are seeking a motivated and results-driven Front Desk Supervisor to join our team at Daily Management Inc. This is a salaried position with a compensation package of $70,000 - $100,000 per year, commensurate with experience.The successful candidate will be responsible for leading the front desk team, managing guest interactions, and...

  • Customer Service Supervisor

    1 week ago

    Las Vegas, Nevada, United States 7 Leaves Cafe Full time

    Leadership OpportunityWe are seeking a motivated and experienced leader to join our team as an Assistant Store Manager in Las Vegas. In this role, you will be responsible for overseeing store operations, managing inventory levels, and ensuring high-quality customer service.As a key member of our leadership team, you will have the opportunity to develop your...

  • Customer Service Representative

    1 month ago

    Las Vegas, United States Ajilon Full time

    Ajilon - JobID: 98801913-A0B1-43B5-83A6-5515AB2DB923 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    6 months ago

    Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient

  • Customer Service Supervisor I

    1 month ago

    Las Cruces, United States Mass Markets - MCI Company Full time

    CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS - Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. Supervisors in this role Customer Service, Supervisor, Operations Manager, Technical Support, Sales Supervisor, Service, Retail

  • Customer Service Supervisor III

    1 month ago

    Las Cruces, United States Mass Markets - MCI Company Full time

    EXPERIENCED CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS - Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. Supervisors i Customer Service, Supervisor, Operations Manager, Technical Support, Sales Supervisor, Service, Retail

  • Customer Service Supervisor I

    3 weeks ago

    Las Cruces, United States Mass Markets - MCI Company Full time

    CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS - Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. Supervisors in this role Customer Service, Supervisor, Operations Manager, Technical Support, Sales Supervisor, Service, Retail Learn...

  • Customer Service Representative

    5 days ago

    Las Vegas, Nevada, United States Anytime Home Service Full time

    Job OverviewWe are seeking a highly organized and self-driven individual to join our office team on a long-term basis as a Customer Service Representative.The ideal candidate will be independent, skilled at multitasking, and able to handle a variety of situations professionally.While experience in the trade services industry is not required, we are willing...

  • Senior Supervisor Customer Support

    3 weeks ago

    Las Vegas, United States Freedom Forever Full time

    Description Position at Freedom Forever Competitive Pay + Benefits POSITION SUMMARY:The Senior Supervisor, Call Center, plays a crucial role in leading and developing a team of supervisors and their direct reports to achieve and exceed key performance indicators. With a focus on fostering a culture of excellence, this role emphasizes Servant Leadership,...

  • Customer Service Representative

    6 days ago

    Las Vegas, Nevada, United States Spirit Halloween Full time

    Spirit Halloween is seeking a talented individual to join our team as a Customer Service Representative. Estimated Salary: $12-$15 per hour. About Spirit Halloween: As a leader in the seasonal retail industry, we provide an exciting and dynamic work environment that fosters growth and development.The Role: In this role, you will be responsible for providing...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, Nevada, United States Anytime Home Service Full time

    Job OverviewWe are seeking a highly organized and self-driven Customer Service Representative to join our team at Anytime Home Service. This individual will be responsible for providing exceptional customer service, handling a variety of situations professionally, and working collaboratively with our office team.About the Role:Assist customers with...

  • Customer Service Supervisor Lead

    4 weeks ago

    Las Cruces, New Mexico, United States MassMarkets Full time

    Company OverviewMCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for experienced call center customer service supervisors...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Papillon Airways, Inc Full time

    Job Duties Check in guests as they arrive for their Grand Canyon Tour flights, confirm tours, take payments, issue boarding passes, audit flight manifests, and assist supervisor with any customer issues. Education High School Diploma Licenses and Certifications Valid unexpired driver's license, state ID or student ID Technical Skills Basic computer skills,...

  • Customer Service Representative

    3 weeks ago

    Las Vegas, United States Papillon Airways, Inc Full time

    Job Duties Check in guests as they arrive for their Grand Canyon Tour flights, confirm tours, take payments, issue boarding passes, audit flight manifests, and assist supervisor with any customer issues. Education High School Diploma Licenses and Certifications Valid unexpired driver's license, state ID or student ID Technical Skills Basic computer skills,...