Health Care Services Technician

3 days ago

Fallbrook, United States Community Health Systems Full time

* Bilingual (English/Spanish) preferred.
* Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
* A high standard of professionalism, professional ethics, and conduct, is expected in speech, manner, attitude, and appearance at all times.
* Possess strong interpersonal skills and ability to work well with others.
* Ability to deal effectively with changing situations and stressful environment.
* Ability to perform tasks related to physical activity to complete the responsibilities of the position.

DESCRIPTION OF KEY FUNCTIONS AND JOB RESPONSIBILITIES:

* Will smile; speak in a courteous and friendly manner with patients, visitors and staff members.
* Responsible for participating in quality improvement projects/activities and accountable for quality control in the Health Care Services department.
* Reports to the Registered Nurse for clinically related duties. Reports to the Clinic Administrator for administrative related duties
* Verifies test requisitions by comparing information in EHR; bringing discrepancies to the attention of the RN.
* Verifies patient by reading patient identification.
* Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
* Performs all in-house CLIA waived testing
* Obtains blood specimens by performing venipunctures and finger sticks.
* Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.
* Collects therapeutic drug-monitoring using assays kits by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
* Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes
* Resolves unusual test orders by contacting the physician, nursing station, or reference health care services; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.
* Completes clinically related tasks as delegated by the RN/Providers.
* Follows all clinical protocols/guidelines and Universal Precautions.
* Supervises and orders Health Care Services supplies and inventory.
* Per Providers order and/or under "standing orders" with the supervision of the RN, MA performs clinical procedures within the California MA scope of practice.
* Works with the IT and Informatics department to update system codes.
* Oversees E-trailer updates with Health Care Services venders.
* Monitors communications with LabCorp and Quest Lab regarding missing information and coding
* Returns calls to patients and documents all communications in EHR; follows guidelines of CHSI patient communication protocol. Maintains HIPAA compliance
* Participates in training as directed/required by the Director of Nursing/RN to provide improved patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, maintains cultural competency, and clear and courteous communication.
* Maintains a safe, clean, and stocked environment at all times. Notify RN of any area or equipment that needs repair.
* Handles emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
* Chaperones the patient with the Provider as required by policy.
* Completes all required charting. Reviews Providers orders and ensures orders followed/completed.
* Obtains patients' signatures on all forms where required.
* Surveils outstanding/unreported health care services values. Obtains values and reports abnormal to Provider/Nurse Team
* Reviews Rosetta Tank files and updates patients' records when required
* Scans patients' paperwork in EHR as required.
* Completes daily calibration logs as required by the RN.
* Translates for patients and Providers as necessary.
* Serves and protects CHSI by adhering to professional standards, policies, procedures, federal, state, local requirements and OSHA standards.
* Enhances the Health Care Services department by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Performs all other duties as directed either formally or informally, verbally or in writing.

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