Clinic Support Specialist

3 weeks ago

Springfield, United States CoxHealth Full time

Summary

* Best in Class Work Environment
* 5x Modern Healthcare Best Places to work
* America's Greatest Workplaces 2023 - Newsweek
* Best Employers for New Grads 2023- Forbes
* Greatest Workplace for Women 2023 - Newsweek


* Benefits
* Robust, fully customizable benefits package including Medical/Vision/Dental and more
* No cost eCare visits
* Employer-provided mental health services for employees and eligible family members


* Retirement with employer match
* Tuition discounts and reimbursement available for continuing your education
* Free and convenient parking
* CoxHealth Fitness Center and Child Care discounts
* Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store


* Job Summary
* The Clinic Support Specialist I at CoxHealth is responsible for conducting inbound and outbound calls and responding to a variety of patient questions and requests in order to schedule appointments. Primary responsibilities include centralized scheduling services for clinics and other duties related to ensuring patients can easily access their provider. The Clinic Support Specialist I guarantees calls are executed appropriately and within quality metrics to ensure a high level of customer service and professionalism.




* Job Requirements
* Education
* Required: High school diploma or Equivalent




* Experience
* Required: 1 year customer service experience

Preferred: 1 year call center or experience in an ambulatory clinic setting.




* Skills
* Ability to make decisions that are timely and will provide the best possible clinical outcome


* Strong customer service skills that demonstrate empathy and concern


* Have professional verbal and written communication skills


* Ability to work independently and be self-directed to complete quality scheduling in a timely manner


* Possess excellent time management skills


* Refer and coordinate services in an effort to deliver integrated health services


* Proficient using computers, including all Microsoft programs


* Promote the mission and values of CoxHealth




* Licensure/Certification/Registration
* N/A

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