Receptionist

2 weeks ago

Norwalk, United States CT Dental Mgmt Full time
Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced environment and have excellent communication skills? CT Dental Management is seeking a dedicated and compassionate Patient Care Representative to join our bustling dental office. If you are a highly motivated individual who enjoys helping others and ensuring a positive patient experience, we want to hear from you

About Us:

CT Dental Management is a leading dental practice management company committed to delivering outstanding dental care across multiple locations. We strive to provide a comfortable and welcoming environment for our patients, where their oral health needs are met with the utmost care and professionalism.

Position: Patient Care Representative

As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients. Your primary responsibility will be to create a warm and friendly atmosphere while efficiently managing patient appointments, inquiries, and administrative tasks. Your exceptional customer service skills will help ensure a seamless patient experience from check-in to check-out.

Responsibilities:
  • Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction.
  • Provide administrative support to facilitate the relationship between our patients and dentists as a Patient Care Representative (Dental Receptionist).
  • Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.
  • Interact with patients in a positive and professional manner, both in person and over the telephone.
  • Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.
  • Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.
  • Accurately confirm insurance benefits, communicate coverage details, and collect patient payment obligations.
  • Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.
  • Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.
  • Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.
  • Perform any other related job duties as assigned, contributing to the overall success and efficiency of the dental office.

Qualifications:
  • Excellent customer service skills
  • Clear speaking and telephone voice
  • Positive attitude and energetic personality
  • Comfortable in a computerized environment
  • Ability to multitask
  • Previous experience in a dental or medical office setting is preferred
  • Strong interpersonal and communication skills, both verbal and written
  • Excellent organizational and multitasking abilities
  • Proficient computer skills, including experience with dental practice management software
  • Knowledge of dental terminology, procedures, and insurance processes is an advantage
  • Ability to maintain confidentiality and adhere to HIPAA guidelines
  • Flexibility to work evenings or weekends as required

Benefits:
  • Competitive salary commensurate with experience
  • Comprehensive health and dental insurance plans
  • Retirement savings plan with employer matching
  • Paid time off and holiday pay
  • Opportunities for professional development and career growth within our expanding organization

Location:

Our dental office is located in the vibrant city of Norwalk Connecticut , offering a great community and convenient access to amenities.

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