Loan Servicing Team Lead
3 weeks ago
Town and Country Bank is seeking a Loan Servicing Team Lead to provide support and leadership in achieving the goals of the loan servicing department.
ABOUT US:
At Town and Country our mission is to empower the financial well-being of our communities, one person at a time. The culture at Town and Country is built on our shared core values - Teamwork, Achievement, Passion and Positive Thinking. Teamwork means we work together to achieve a common purpose. Achievement means we are results-oriented and achieve success by reaching and exceeding our goals. Positive thinking means we exhibit a positive attitude and strive to maintain an upbeat and fun work environment. Passion means we love what we do and understand the importance of our role in relation to the direction and purpose of the organization. We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.
ESSENTIAL FUNCTIONS AND DUTIES:
* Provides extensive and often complex support to the lending areas of the Corporation.
* Proactively develops good working relationships both with internal and external customers/contacts.
* Reviews and/or balances daily and monthly reports
* Conducts file maintenance and/or transactions on loan accounts
* Inputs new loans, performs loan account verifications and processes various loan functions
* Builds relationships with customers by handling inquiries and completing necessary research as a priority.
* Meets set deadlines and ensures follow up and organization in all assigned duties.
* Maintains a focus on compliance issues and proactively stays abreast of changes to federal and state regulations.
* Develops strong understanding and strictly follows the company's established policies and procedures.
* May assist with training new staff within the department.
* Performs other job-related duties and special projects as assigned.
QUALIFICATIONS:
* A minimum of five years loan servicing experience
* Familiar with Investor reporting and responding to investor inquiries or audits
* Working knowledge of office practices and procedures
* Excellent ten key skills (35 wpm)
* Working knowledge of computers and Office 365
* Ability to accurately handle high volumes of work under strict deadlines with high attention to detail
* Ability to multi-task in a stressful, fast-paced environment at certain times of the year.
* Ability to effectively communicate with both internal and external customers in a positive manner and resolve inquiries
* Willing to work overtime if need be
EDUCATION:
* High School Diploma or equivalent required
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