Customer Service Representatives

2 days ago


Cary, United States CYNET SYSTEMS Full time
Job Description:
  • Coordinating the planning and delivery of systematic service delivery call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of products and services.
  • Working closely with cross-functional teams to ensure a positive customer experience.
  • Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
  • Support on-site customer facing personnel i.e.
  • Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout system lifecycle.
  • Document customer satisfaction issues and escalate through appropriate channels.
  • Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.
Required Skills:
  • Associate degree or equivalent experience required.
  • 2-5 years experience in a customer relationship related role, in a fast-paced environment.
  • Positive attitude and passion for customer service.
  • Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
  • Experience communicating ideas and rationale to internal teams and customers.
  • Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
  • Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
  • Strong PC skills (MS office software like Work, PowerPoint, Excel and Outlook).
Preferred Knowledge/Skills, Education, and Experience:
  • Ability to professionally investigate and respond to requests in a timely manner.
  • Strong communication skills and are adaptable to change.
  • Ability to think at a high level and apply business concepts.
  • Experience to anticipate customer needs.
  • A history of acting as a collaborative team player with cross-functional teams.
  • An interest in solving problems that don t have obvious solutions.
  • Experience in Healthcare or Medical Device Industry.


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