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Host
4 months ago
Property: Hotel 1928
Reports to: Director of Food and Beverage
Location: Waco, TX
ABOUT HOTEL 1928
In the heart of Waco, TX, sits the newly opened Hotel 1928, an inspired hospitality experience designed and developed by Chip and Joanna Gaines, and transformative hospitality company AJ Capital Partners. Located at 701 Washington Street, Hotel 1928 is the historic restoration and adaptive reuse of the former Grand Karem Shrine Temple Building. Named after the year the building was completed, Hotel 1928 offers 33 guest rooms, two food and beverage outlets, a café, over 6,600 square feet of event space, a rooftop terrace, and a retail shop featuring exclusive Magnolia-designed Hotel 1928 merchandise. Learn more at thehotel1928.com.
ABOUT THE ROLE
A host or hostess works in one of our food establishments and ensures our guests feel welcomed as soon as they walk in. They take phone calls, greet and seat guests, provide accurate wait times, and assist other restaurant staff where needed.
WHAT YOU WILL DO
- Greeting Guests: Your primary responsibility is to warmly greet guests as they arrive, making them feel welcome and appreciated from the moment they enter the establishment.
- Seating Guests: As a host/hostess, you efficiently manage the seating arrangements, considering guest preferences, group sizes, and any special requests.
- Reservations: You handle reservation inquiries, manage reservation systems, and ensure accurate record-keeping for upcoming bookings.
- Customer Service: You provide exceptional customer service, addressing guest inquiries, offering information about the establishment's services, and assisting with any special needs or concerns.
- Waitlist Management: During busy periods, you manage waitlists and accurately estimate wait times, keeping guests informed and managing their expectations.
- Coordinating with Servers: As the liaison between guests and servers, you communicate table assignments and special requests to the serving staff to ensure efficient service.
- Maintaining the Waiting Area: You keep the waiting area clean, tidy, and well-organized, making it a comfortable space for guests.
- Menu Presentation: You may assist in presenting menus, daily specials, and promotions to guests, answering questions about the food and beverage offerings.
- Special Occasions: When guests are celebrating special occasions, you may arrange for special setups, decorations, or personalized touches to enhance their experience.
- Problem-Solving: If any guest issues or concerns arise, you handle them with tact and professionalism, finding suitable solutions to ensure guest satisfaction.
- Handling Payments: Depending on the establishment, you may handle payment transactions, such as processing credit card payments or managing cash handling.
- Upselling: Hosts/hostesses may promote special offerings, loyalty programs, or upsell additional services to enhance the guest experience and increase revenue.
- Maintaining Safety and Hygiene: You follow safety and sanitation protocols, ensuring a safe environment for both guests and staff.
- Shift Handover: If working in shifts, you communicate essential information to the incoming host/hostess to maintain continuity of service.
WHO YOU ARE
As a host or hostess, you are the friendly face that welcomes guests to restaurants, hotels, or other hospitality establishments. You have excellent interpersonal skills, a warm and inviting demeanor, and a natural ability to make people feel comfortable. Your strong organizational skills and attention to detail ensure a smooth and pleasant experience for both guests and the establishment.
EQUAL EMPLOYMENT OPPORTUNITY
Hotel 1928, operated by Adventurous Journeys Operations is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
Qualifications
- Customer Service Experience: Previous experience in customer service or a front-facing role is valuable, showcasing your ability to interact positively with guests.
- Communication Skills: Excellent verbal communication skills and a friendly demeanor are essential for welcoming and engaging with guests.
- Hospitality Orientation: A genuine passion for hospitality and a desire to provide excellent service to guests.
- Organizational Abilities: Hosts/hostesses manage guest flow, reservations, and seating arrangements, requiring strong organizational skills.
- Professionalism: You maintain a professional appearance and demeanor, representing the establishment's image and values.
- Multi-Tasking Abilities: Hosts/hostesses handle multiple tasks simultaneously, such as greeting guests, managing reservations, and coordinating with servers.
- Adaptability: The ability to work under pressure during busy periods and adapt to changing situations is crucial.
- Conflict Resolution: Hosts/hostesses should be skilled in resolving guest concerns or issues tactfully and efficiently.
- Team Player: Collaboration with other staff members is important to ensure a seamless guest experience.
- Language Skills: Proficiency in multiple languages, especially in areas with international visitors, can be advantageous for effective communication with diverse guests.
- Flexibility: Ability to work flexible hours and shifts
