Client Services Manager

3 weeks ago

Savannah, United States Lake Pajamas Full time
LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men, and children with collections in a myriad of premium fabrics that extend to casual wear beyond the home too. Founded in Savannah, Georgia, in 2014- you can find LAKE at our stores in Charleston and Atlanta and online at lakepajamas.com.

LAKE is seeking a dynamic and analytical candidate to lead the Client Services team. In this role, you will lead and mentor a dedicated team to deliver exceptional and timely service to our clients across various touchpoints. You will be instrumental in shaping the future of our client service strategy, and for exploring new technological solutions to support business growth.

PRIMARY RESPONSIBILITIES

Forecasting & Analytics:
  • Establish and monitor key performance indicators (KPIs) to track the effectiveness of the client experience.
  • Develop and maintain customer satisfaction metrics and reporting systems to measure and communicate progress to leadership.
  • Develop and implement strategies to enhance the overall customer experience based on customer feedback analytics and trends.

Team Management:
  • Lead and mentor a team responsible for delivering exceptional, efficient, and timely service across all touchpoints.
  • Proactively anticipate fluctuations in demand throughout the year and create staffing plans to support peak volume.
  • Strategically distribute tickets among team members, ensuring adequate resources are allocated to promptly address customers.

Championing Clients:
  • Develop and implement a comprehensive pre- and post-purchase client experience strategy aligned with company goals and values.
  • Provide clear guardrails and guidelines related to client experience issues and ensure efficient, timely, and effective resolution to maintain client trust and satisfaction.
  • Act as a brand champion and ensure that every interaction with clients reflects and upholds the company's values.
  • Partner with retail management to deliver a consistent customer experience across our sales channels.
  • Collaborate with cross-functional teams, such as marketing, product, and operations, to ensure that the client experience supports organizational initiatives.
  • Champion client voices. Communicate quantitative and qualitative feedback to product, design, operations, and marketing teams.
  • Have a strong idea of industry benchmarks and best practices, and ensure emerging trends are communicated to leadership.
  • Manage and grow revenue from special client groups, such as bridal and corporate gifting.

Other:
  • Manage relationship with the customer experience platform provider.
  • Collaborate with reverse logistics partners on SLAs and to resolve issues with client returns.
  • Lead the exploration, innovation, and integration of new software solutions to optimize the team's efficiency and effectiveness and scale capabilities.

REQUIRED SKILLS & ABILITIES
  • Excellent management and supervisory skills
  • Excellent analytical skills
  • Excellent verbal and written communication skills
  • Extensive knowledge of customer service procedures and principles
  • Organized and detail oriented
  • Ability to resolve client issues while maintaining a professional and calm demeanor
  • Ability to coach and mentor client services associates
  • Proficient in Microsoft Office Suite
  • Proficient in client experience management software platforms (ZenDesk, Gorgias, etc.)

EDUCATION AND EXPERIENCE
  • Bachelor's degree
  • Previous experience in a supervisory role
  • Previous experience in luxury goods preferred

  • Client Services Manager

    1 month ago

    Savannah, United States Pegasus Residential Full time

    Assistant Community Manager Your Role as a Client Services Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community. As a client services manager, you are required to...

  • Client Services Manager

    2 months ago

    Savannah, United States Pegasus Residential Full time

    Assistant Community ManagerYour Role as a Client Services Manager:Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community.As a client services manager, you are required to assume...

  • Client Service Representative

    1 month ago

    Savannah, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...

  • Client service coordinator

    3 weeks ago

    Savannah, United States Banfield Pet Hospital Full time

    Position Description Client Service Coordinator - Job Description.docx 1 of 3 Last Revised: 08/20/2013 JP JOB TITLE Client Service Coordinator TEAM Hospital FUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR #: Varies REPORTS TO Practice Manager JOB LEVEL B2 FLSA CLASSIFICATION Non-Exempt Exempt STATUS Full-time Part-time SUMMARY...

  • Registered Client Service Associate

    1 week ago

    Savannah, United States Gpac Full time

    Job DescriptionRegistered Client Service Associate"Client service ninja: stealthy, swift, and always ready to save the day!"We are on the lookout for a dynamic Registered Client Associate/Licensed Wealth Management Associate boasting a minimum of 3 years of experience within the financial services realm. The ideal candidate will possess active FINRA Series 7...

  • Client service coordinator

    1 month ago

    Savannah, United States Banfield Pet Hospital Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Coordinator, Hospital, Skills, Client, Animal Care, Business Services

  • Client Service Coordinator

    3 weeks ago

    Savannah, United States Banfield Pet Hospital Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION * Weekend availability required* The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and...

  • Client Service Coordinator

    5 days ago

    Savannah, United States Banfield Pet Hospital Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION * Weekend availability required* The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and...

  • Client Services Associate

    3 weeks ago

    Savannah, United States Lake Pajamas Full time

    LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men,...

  • Client Services Associate

    4 weeks ago

    Savannah, United States Lake Pajamas Full time

    LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men,...

  • Efw Warehousing

    3 days ago

    Savannah, United States Estes Forwarding Worldwide Full time

    Overview: EFW Warehousing is a full-service warehousing network specializing in high-value, completely customizable warehousing solutions. Uniquely integrated with the robust transportation capabilities of Estes Forwarding Worldwide, EFW Warehousing provides customers with over 2.78 million square feet of directly managed warehousing space and access to an...

  • Client Service Coordinator

    1 month ago

    Savannah, United States Banfield Pet Hospital Full time

    Weekend availability required - - - - - The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good Client Service, Coordinator, Service, Skills, Hospital, Client, Animal Care, Retail

  • Client Service Specialist

    1 week ago

    Savannah, United States Bank OZK Full time

    Client Service Specialist (Teller) Job ID: 13535 Functional Area: Retail/Community Banking Position Type: Full-Time Regular Experience Required: 1 - 3 Years Location: Savannah, GA Department: Community Banking Education Required: High School Diploma or Equivalent Relocation Provided: Email a Friend Save SaveApply Now Position Description: About...

  • Client Service Specialist

    3 weeks ago

    Savannah, United States Bank OZK Full time

    Client Service Specialist (Teller) + Job ID: 13535 + Functional Area: Retail/Community Banking + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Savannah, GA + Department: Community Banking + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save SaveApply Now Position Description: ...

  • Client Service Specialist

    2 weeks ago

    Savannah, United States Bank OZK Full time

    Client Service Specialist (Teller) Job ID: 13535 Functional Area: Retail/Community Banking Position Type: Full-Time Regular Experience Required: 1 - 3 Years Location: Savannah, GA Department: Community Banking Education Required: High School Diploma or Equivalent Relocation Provided: Email a Friend Save SaveApply Now Position...

  • Client Service Specialist

    3 days ago

    Savannah, United States Bank OZK Full time

    Client Service Specialist (Teller) + Job ID: 13535 + Functional Area: Retail/Community Banking + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Savannah, GA + Department: Community Banking + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save SaveApply Now Position Description: ...

  • Field Services Manager

    2 weeks ago

    Savannah, United States The Erosion Company Full time

    TEC, the Southeast’s fastest-growing erosion control company, is expanding in Georgia. TEC is adding a Field Services Manager/Area Quality Manager (AQM) to its team. AQMs are responsible for the TEC field crews, mentoring, and motivating crews to reinforce TEC’s commitment to meeting the highest level of customer service and...

  • Gas Technician

    2 weeks ago

    Savannah, United States Client Full time

    Gas Technician - Training in Landfill$24 - $32 Per Hour + Overtime Available + Bonus + Training Opportunities + Progression Opportunities + Great Company BenefitsSavannah, GA - Commutable from: Hinesville, Rincon, Richmond Hill, Hilton Head IslandAre you a Gas Technician looking for industry leading training in Landfill operations and the opportunity to join...

  • Gas Technician

    1 week ago

    Savannah, United States Client Full time

    Gas Technician - Training in Landfill$24 - $32 Per Hour + Overtime Available + Bonus + Training Opportunities + Progression Opportunities + Great Company BenefitsSavannah, GA - Commutable from: Hinesville, Rincon, Richmond Hill, Hilton Head IslandAre you a Gas Technician looking for industry leading training in Landfill operations and the opportunity to join...

  • Roofing Service Manager

    2 weeks ago

    Savannah, United States Roofcrafters Roofing Full time

    **RoofCrafters Roofing LLC,** is a leading provider of high-quality roofing solutions. With a strong commitment to excellence and customer satisfaction, we specialize in residential and commercial roofing services. Our team of skilled professionals ensures that every project is completed to the highest standards, using the best materials and techniques in...