Telephone Operator-Reservations

4 weeks ago


Rancho Santa Fe, United States Aimbridge Hospitality Full time

Job Summary

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent and/or experience in a hotel or related field preferred.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be able to multi task.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
* Must routinely meet deadlines.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

* Approach all encounters with guests and employees in a friendly service-oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintain a warm and friendly demeanor at all times.
* Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
* Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
* Take and deliver messages according to standards.
* Maintain guest privacy at all times.
* Provide information about the hotel.
* Be familiar with emergency procedures.
* Be familiar with VIP procedures.
* Be able to provide accurate directions to the hotel.
* Be familiar with the surrounding area of the hotel.
* Send/receive guest faxes.
* Serve as radio dispatcher maintaining proper radio and paging procedures.
* Record and relay all guest requests and verify completion.
* Maintain daily activity log.
* Establish and maintain efficient filing system of guest registration cards.
* Process wake up calls per the guest's request.
* Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

Compensation Min

USD $16.68/Hr.

Compensation Mid

USD $20.85/Hr.

Compensation Max

USD $25.02/Hr.



  • Rancho Santa Fe, United States Aimbridge Hospitality Full time

    The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and eff Reservations, Operator, Telephone, Hospitality, Hotel, Reservation


  • Rancho Santa Fe, United States The Inn at Rancho Santa Fe Full time

    Job Summary: The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service. **Responsibilities**: **QUALIFICATIONS**: - High School diploma or...


  • Rancho Santa Fe, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.ResponsibilitiesQualifications High School diploma or equivalent and/or...


  • Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.ResponsibilitiesQualificationsHigh School diploma or equivalent and/or...

  • Telephone Operator II

    3 weeks ago


    Santa Fe, United States US Oncology, Inc. Full time

    Overview SCOPE: Under general supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and...

  • Telephone Operator II

    2 weeks ago


    Santa Fe, United States US Oncology, Inc. Full time

    Overview SCOPE: Under general supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and...


  • Rancho Santa Fe, United States Rancho Valencia Resort Full time

    Job DescriptionJob DescriptionDescription:SUMMARYThe Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as details of the spa facilities to enhance the guest experience.ESSENTIAL...


  • Rancho Santa Fe, United States Rancho Valencia Resort Full time

    Job DescriptionJob DescriptionDescription:SUMMARYThe Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as details of the spa facilities to enhance the guest experience.ESSENTIAL...

  • Reservations Agent

    5 days ago


    Santa Monica, United States Shutters On The Beach and Casa del Mar Full time

    **WE ARE SEEKING A RESERVATIONS AGENT TO JOIN OUR TEAM!** **ESSENTIAL JOB FUNCTIONS**: - Answers the telephone and greets prospective guests in a friendly manner using clear, verbal English communication. - Listens to callers to understand inquiries and requests. - Promptly provides accurate information regarding availability, accommodation types,...

  • Telephone Operator

    3 weeks ago


    Santa Barbara, United States Marriott International Full time

    Additional Information Pay: $25.00/hour Job Number 24080836 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log,...

  • Telephone Operator

    3 weeks ago


    Santa Barbara, United States Marriott Full time

    **Additional Information** Pay: $25.00/hour **Job Number** 24080836 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION...

  • Telephone Operator

    2 weeks ago


    Santa Barbara, United States Marriott International Full time

    Additional Information Pay: $25.00/hour Job Number 24080836 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log,...

  • Telephone Operator

    2 weeks ago


    Santa Barbara, United States Marriott Full time

    **Additional Information** Pay: $25.00/hour **Job Number** 24080836 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION...

  • Reservations Agent

    1 month ago


    Santa Barbara, United States Rosewood Hotel Group Full time

    **Job Details** **Reservations Agent - (16021)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Reservations Agent Education High School Location Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary) Career Level General Associate Category Front Office (FD,...

  • Reservations Agent

    2 weeks ago


    Santa Barbara, United States Rosewood Hotel Group Full time

    **Job Details** **Reservations Agent - (16021)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Reservations Agent Education High School Location Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary) Career Level General Associate Category Front Office (FD,...


  • Santa Rosa, United States Hyatt Sonoma Full time

    Overview: - Manage group room reservations and inventory through effective administration and attention to detail to maximize room revenue and ensure complete guest and meeting professional satisfaction. Support and assist the Sales and Events team with administrative tasks, engage customer service to current and potential clients, and receive and qualify...

  • Reservations Agent

    2 weeks ago


    Santa Barbara, California, United States The Ritz-Carlton Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservations Agent

    3 weeks ago


    Santa Barbara, California, United States The Ritz-Carlton Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Santa Fe, United States Applebee's Full time

    As the Host/Hostess, you are the first impression at Applebee's - Santa Fe and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and community are critically important, but your positive attitude will allow you to shine. This...


  • Santa Fe, United States Alexander Graham Bell Association for the Deaf and Hard of Hearing Full time

    Description POSITION SUMMARY: Operates communication equipment which includes inter and intra PBX operations. Contacts physicians/ staff by pager, two-way radio, cellular telephone or overhead page. Operates hospital information system, TTY/TTD for the hearing impaired, fax machine. Monitors CCTV security cameras, runs surveillance upon request, reports...