Front Office Technician Support

3 weeks ago

Allen, United States Avigilon Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Mobile Video and Analytics Department is seeking a highly talented and technically strong candidate to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the

customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below.

Job Description

The Mobile Video and Analytics Department is seeking a highly talented and technically strong individual to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below.

* Diagnosing and resolving customer issues through incident (tickets) and direct customer interaction.
* They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
* Additionally, they will communicate actively with other departments detailing specific customer's issues.
* Track and resolve issues
* Interface with Back Office and Engineering on customer issues and comments
* Help Maintain online Knowledge Base
* Provide Technical Assistance to Regional Sales Managers daily
* Answer after hours calls from customers
* Customer Advocate
* This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Preferred Qualifications and Skills

* Demonstrated ability to multi-task competing priorities
* Demonstrated communications skills, both verbal and written
* Must be able to obtain necessary CJIS security clearance as required by agencies.
* Demonstrated inbound Call Center experience (3+ years' experience preferred)
* Previous technical support/engineering/troubleshooting experience
* Extensive PC/Networking troubleshooting experience desired
* A+ Certifications (preferred but not required)

Basic Requirements

* High school diploma and 1+ years of technical support experience
* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 9 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

  • Front Office Technician Support

    1 month ago

    Allen, United States Motorola Solutions, Inc. Full time

    The Mobile Video and Analytics Department is seeking a highly talented and technically strong individual to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for c Technician, Technical Support, Office, Support, Manufacturing, Business Services

  • Front Office Assistant

    2 months ago

    Allen, United States Bethany Heights Dental Care Full time

    Overview Bethany Heights Dental Care seeks a positive and energetic Front Office Assistant to join our patient-focused team! If you have a welcoming personality and want to join a family-oriented team, we encourage you to apply! We take pride in making all our team members and patients feel at home when coming into our office. Our office is located in...

  • Front Office Coordinator

    1 month ago

    Glen Allen, United States LifeStance Health Full time

    Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the...

  • Front Office Coordinator

    2 weeks ago

    Glen Allen, United States LifeStance Health Full time

    Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the...

  • Front Office Coordinator

    1 month ago

    Glen Allen, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Front Office Coordinator

    4 weeks ago

    Glen Allen, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Front Office Coordinator

    2 weeks ago

    Glen Allen, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Veterinary Technician

    1 month ago

    Allen, United States The Pet Vet Full time

    Job DescriptionJob DescriptionThis Veterinary Technician / Veterinary Assistant position offers you a fantastic opportunity to join a rapidly expanding veterinary company that offers an environment of constant learning that will result in high career growth. Add to your Veterinary Assistant or Technician skills as you actively work side-by-side with...

  • Veterinary Technician

    3 weeks ago

    Allen, United States The Pet Vet Full time

    Job DescriptionJob DescriptionThis Veterinary Technician / Veterinary Assistant position offers you a fantastic opportunity to join a rapidly expanding veterinary company that offers an environment of constant learning that will result in high career growth. Add to your Veterinary Assistant or Technician skills as you actively work side-by-side with...

  • Dental Front Desk Receptionist

    2 months ago

    Allen, United States Custer Endodontic Group PLLC Full time

    Job DescriptionJob DescriptionWe are looking for a Dental Receptionist / Coordinator to join our Endodontic office. If you have a warm, welcoming smile and personality who is outgoing and patient focused then this is the job for you. We are looking for someone who can help support our team while we provide the best patient care to our community. We are a...

  • Dental Front Desk Receptionist

    2 months ago

    Allen, United States Custer Endodontic Group PLLC Full time

    Benefits: Employee discounts Paid time off We are looking for a Dental Receptionist / Coordinator to join our Endodontic office. If you have a warm, welcoming smile and personality who is outgoing and patient focused then this is the job for you. We are looking for someone who can help support our team while we provide the best patient care to our community....

  • Dental Front Desk Receptionist

    2 months ago

    Allen, United States Custer Endodontic Group PLLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsPaid time off We are looking for a Dental Receptionist / Coordinator to join our Endodontic office. If you have a warm, welcoming smile and personality who is outgoing and patient focused then this is the job for you. We are looking for someone who can help support our team while we provide the best...

  • Ophthalmic Technician

    4 weeks ago

    Allen, United States Shannon Vision Care Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and detail-oriented Optometric Technician to join our team. As an Optometric Technician, you will play a crucial role in assisting optometrists in providing exceptional eye care to our patients. Your responsibilities will include performing preliminary tests, gathering patient information, and...

  • Medical Office Receptionist

    4 weeks ago

    Allen, United States Careerstaff Unlimited Full time

    Medical Office Receptionist - OutpatientCareerStaff Unlimited is hiring a qualified Medical Office Receptionist for a full-time contract in Allen, TX! Qualified candidates will have a minimum of 6 months of recent experience working the front desk in a medical setting and be comfortable working in a fast-paced environment assisting a high volume of patients...

  • Front Office Lead/Treatment Coordinator

    2 months ago

    Allen, United States Peter F Hazim D D S P A Full time

    Job DescriptionJob DescriptionWe are a private general dental office specializing in prosthodontics in Allen, Texas. Looking for a full-time treatment coordinator/office manager to join our team!This candidate should be driven and team-oriented to oversee all administrative operations in our dental office. To excel in this role, you should be self-motivated,...

  • Medical Office Receptionist

    4 weeks ago

    Allen, United States CareerStaff Unlimited - Allen, TX Full time

    Job DescriptionMedical Office Receptionist - Outpatient CareerStaff Unlimited is hiring a qualified Medical Office Receptionist for a full-time contract in Allen, TX! Qualified candidates will have a minimum of 6 months of recent experience working the front desk in a medical setting and be comfortable working in a fast-paced environment assisting a...

  • Front Desk Patient Services Representative

    3 weeks ago

    Glen Allen, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...

  • Front Desk Agent

    1 week ago

    Allen, United States Marriott Dallas Allen Hotel & Convention Center Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!  We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front of House Team Member

    3 weeks ago

    Allen, United States Torchy's Tacos Full time

    Here’s what we need: Cashiers, Runners, Bussers and more.  Front of House Team Members are the face of Torchy’s Tacos to our guests. A Front of House Team Member must be outgoing and friendly and provide a Damn Good customer service experience for our guests every single time in a fast-paced, high-volume restaurant. Let’s TACO ‘bout why it...

  • Front Desk Patient Services Representative

    4 weeks ago

    Glen Allen, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...