Customer Service Representative
4 weeks ago
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.
**Job Summary:**
The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.
**Essential Duties/Responsibilities*:**
+ Answers phones, schedules customers and assists customers with any/all inquiries.
+ Provides customer services relating to sales, sales promotions, installations and communications.
+ Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
+ Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
+ Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
+ Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
+ Follows location initiatives and proactively informs and educates customers.
+ Makes recommendations and in some cases develops improvement plans in response to customer surveys.
+ Follows all company policies and procedures, including but not limited to safety.
+ Other duties as assigned.
_* Duties may vary by location._
**Minimum Requirements:**
+ High School Diploma or GED.
+ 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
+ General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
+ Must be able to communicate in English effectively, both verbally and in writing.
+ Valid driver's license required.
+ Ability to work overtime with little notice _;_ weekends hours may occasionally be required.
**Preferred Qualifications:**
+ Completed college course work.
**Additional Knowledge, Skills and Abilities:**
+ Customer service mindset.
+ Ability to work independently and as part of a team.
+ Excellent written and verbal communication skills.
+ Able to work in a fast-paced environment.
+ Strong organizational skills, attention to detail and the ability to multi-task.
+ Willingness to learn and be a part of a team.
+ Positive attitude and a team player.
+ Related work experience may be substituted for education
+ Ability to build positive relationships with customers, both internal and external.
+ Willingness and ability to work collaboratively with all levels of the organization.
+ Safety mindset and acceptance of a safety culture.
**Working Conditions:**
+ Open office environment.
+ Fast-paced environment.
**Physical Requirements:**
+ Must be able to lift/move up to 20 pounds frequently.
+ Frequently performs tasks requiring bending at the waist, kneeling or crouching.
+ Must be able to adhere to long periods of standing, walking or sitting.
+ Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
+ With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
+ Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
+ Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
+ Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
-
Customer Service Representative
1 week ago
Mt Juliet, United States Wal-Mart Stores , Inc. Full timeAbout the RoleWe are looking for a highly skilled Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for ensuring that our customers receive exceptional service and find what they need.Assisting customers with their purchases, answering questions and providing product informationLocating...
-
Customer Service Representative
1 week ago
Mt Juliet, United States Sysco Full timeAbout the RoleWe are seeking a highly motivated Customer Service Representative to join our team in Nashville, Tennessee. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with existing customers while identifying new business opportunities.
-
Customer Service Representative
3 weeks ago
Mt Juliet, United States Penske Full timePenske is seeking a dedicated Customer Service Representative to join their team. As a key member of the Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls.In this role, you will:Explain sales procedures and respond to inquiries from customers in a professional and courteous manner.Input customer...
-
Customer Service Representative
1 week ago
Mt Juliet, United States Zaxby's Full timeZaxby's is seeking a skilled Customer Service Representative to join our crew! As a Cashier, you'll be the face of our brand, responsible for creating memorable experiences for our guests. Your duties will include explaining our menu and answering product questions, entering orders accurately into the POS system, accepting payments and making change...
-
Customer Service Representative
1 week ago
Mt Juliet, United States Old Navy Full time**Job Overview:**We're seeking a talented Customer Service Representative to join our team at Old Navy! As a key member of our sales floor, you'll be responsible for delivering exceptional customer experiences and driving sales growth.**About the Role:**This role is perfect for those who are passionate about fashion and enjoy working in a fast-paced...
-
Customer Service Representative
1 week ago
Mt Juliet, United States Biolife Plasma Services Full time**Job Responsibilities**">Collect plasma from donors while maintaining a safe and efficient processProvide exceptional customer service to donors and colleaguesPerform phlebotomy tasks, including blood draws and vital sign measurementsMaintain accurate records and reportsCollaborate with colleagues to ensure seamless operationsThe starting hourly wage for...
-
Customer Service Representative: Cashier
1 week ago
Mt Juliet, United States Taco Bell Full timeTaco Bell is currently seeking a Customer Service Representative to join our team. As a key member of our crew, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and upholding the high standards of our brand.Key Responsibilities:Take orders or prepare food, and assist in resolving any service...
-
Customer Service Representative
3 months ago
Mt Juliet, United States Advance Financial Full timeOur Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. To succeed in this role you will need to be a positive, motivated employee. Our stores are open 365 days a year, so employees must be available for a variety of shifts including...
-
Customer Service Representative Lead
4 months ago
Mt Juliet, United States NRG Energy Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
-
Customer Service Representative
3 weeks ago
Mt Juliet, United States Sysco Full timeJob Summary:Sysco, the global leader in foodservice distribution, is seeking a skilled Customer Service Representative to join our team. This role plays a crucial part in maintaining and increasing market share by satisfying existing and new customer needs and meeting management objectives.Responsibilities:Identify and satisfy customer and department needs...
-
Customer Experience Representative
1 week ago
Mt Juliet, United States J. Jill Full timeJ. Jill is currently seeking a Customer Experience Representative to join their team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and creating genuine connections with customers.About the Role:Greet customers promptly and genuinely, and re-engage appropriately;Build customer loyalty by creating...
-
Customer Service Representative
3 weeks ago
Mt Juliet, United States Taco Bell Full timeAbout the JobAre you looking for a career that offers opportunities to grow and advance? As a Taco Bell Crew Member, you will be part of a dynamic team that serves high-quality food and provides excellent customer service. This is a fast-paced environment where you will work closely with other team members to ensure our customers have an enjoyable dining...
-
Financial Services Representative
1 week ago
Mt Juliet, United States Advance Financial Full timeAre you looking for a challenging and rewarding career in financial services? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we encourage you to apply for the Financial Services Representative position at Advance Financial.As a Financial Services Representative, you will be responsible for...
-
Sales and Customer Support Representative
1 week ago
Mt Juliet, United States Sysco Full timeJob Summary:We are seeking an experienced Sales and Customer Support Representative to join our team. As a Sales and Customer Support Representative, you will be responsible for selling all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.Key...
-
Financial Services Representative
3 weeks ago
Mt Juliet, United States Advance Financial Full timeAt Advance Financial, we're looking for a skilled Financial Services Representative to join our team in Tennessee. As a Financial Services Representative, you will play a key role in providing exceptional customer service to our clients, assisting them with financial services and products, and working to meet and exceed sales and service goals.In this role,...
-
Customer Service Representative
7 months ago
Mt Juliet, United States Wash N' Roll Car Wash Full timeWe are looking for an individual to demonstrate genuine customer service care. Our company offers a great work environment in the heart of Mount Juliet, Tennessee. We pay an hourly rate of $17, paid time off, and holiday pay! We look forward to reviewing your application!
-
Customer Service Representative
3 weeks ago
Mt Juliet, United States 7-Eleven Full time7-Eleven OverviewWe're one of the world's largest retailers, with a rich history dating back to 1927. Our goal is to provide convenience and satisfaction to our customers.Salary: The estimated annual salary for this role is around $45,000 - $60,000 based on national averages in the United States.About the JobProvide prompt, efficient, and courteous customer...
-
Customer Service Associate
1 week ago
Mt Juliet, United States Sysco Full timeAbout the RoleAs a Sales and Customer Experience Representative at Sysco, you will play a vital role in maintaining and increasing market share by satisfying existing and new customer needs. You will work under general supervision to coordinate customer service with all departments within the organization.The ideal candidate will have a strong numeric and...
-
Customer Service Representative
4 weeks ago
Mt. Juliet, United States Corky Cross - State Farm Agent Full timeBenefits:401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Corky Cross - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the...
-
Customer Service Team Member
3 weeks ago
Mt Juliet, United States Advance Financial Full timeWe are seeking a highly motivated Customer Service Representative to join our team at Advance Financial in Tennessee. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our clients through various channels including phone, email, and in-person.The ideal candidate will have excellent...
