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Assistant Executive Steward
4 months ago
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Deliver internal and external guest service the Nemacolin way. Goes above and beyond - whether for an associate or guest.
- Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
- Oversees scheduling and ensures the stewarding team is staffed properly daily.
- Successfully completes critical aspects of deliverables with a hands-on approach - including maintenance and cleaning of all kitchen equipment, walls, ceilings, vents, drains and floors. Also ensures all china, glass, silver, etc if put away in proper areas and organized accordingly.
- Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion - often with deadline pressures.
- Gathers and edits monthly reports from the Executive Steward and prepares final reports for the owner, managing director, or executive team.
- Oversees deep cleaning of kitchen areas and other areas as assigned - including but not limited to: overnight cooking stations, room service, other restaurant outlets, etc.
- Other job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Ability to type 45 to 65 w.p.m.
- Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
- Ability to perform basic mathematical functions.
- Ability to transcribe dictation to typed copy.
- Shorthand and/or recording device experience highly desirable.
- Independently initiates, follows-up on, and complete assignments as well as special projects.
- Knowledge of financial systems and proficiency with spreadsheet software.
- Ability to perform effectively in a fast-paced environment.
- Strong organizational skills.
- Ability to effectively perform multiple tasks.
- Ability to interface professionally with business contacts and customers.
- Strong understanding of hospitality industry helpful.
- Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
These skills and abilities are typically acquired through at least 2-3 years' experience in a Stewarding Leadership role or equivalent. Three years' experience in an large resort capacity preferred.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.