Customer Service Representative/Administrator

3 weeks ago


Lebanon, United States Carlex Full time
ESSENTIAL JOB FUNCTIONS

• Analyze sales orders to determine and approve which orders should be released to the shipping department.

• Advise other departments including Supply Chain & Production of part inventory discrepancies, leading to status changes and/or quality checks.

• Advise Supply Chain of incoming inventory anomalies that impact future forecasts, especially from customers using EDI.

• Analyze sales orders to determine and approve which orders should be released to the shipping department.

• Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.

• Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.

• Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.

• Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.

• Analyze system reports and data to determine the best course of action for the customer.

• Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.

• Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.

• Provide insights to Carlex management on daily dialogue and information obtained through customer contact.

• Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.

• Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.

• Schedule company events, meetings, appointments, and travel arrangements for executives or team members.

• Answering and directing phone calls, managing email communication, drafting and distributing letters, memos, and reports.

• Creating and editing documents, presentations, spreadsheets, and reports as needed.

• Capturing and publishing meeting minutes, preparing agendas, and coordinating logistics for meetings.

• Inputting data into spreadsheets or databases as required.

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