Customer Support Supervisor
2 weeks ago
- Order management
- Invoice accuracy
- OTD
- Inventory management FG
- Profit margin review and updates
- Production re-quoting
KEY RESPONSIBILITIES: (The finer details of what the role is assigned for the day-to-day activities on the job. Tasks to support results.)
- Responsible for creating and maintaining production Request for Quotes (RFQ's) by data collection through the actual production process.
- Establishing best suited P.O. type with customer (Blankets, Kanban, JIT, 90 day and Shoot and Ship)
- Negotiate renewable and new contracts with customers based on customer knowledge, EAU, cost, and forecast.
- Coordinate and confirm Customer orders in a timely manner
- Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
- Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
- Educate Customers with Seaway's ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
- Oversee and ensure that the Customer's production P.O.'s are entered and executed correctly
- Oversee/maintain the Customer's shipping preferred method in the system (IQMS)
- Interface with the Customer and Accounting for outstanding invoices
- Evaluate and dissect Job Costing and relay findings back to the Job Cost Team
- Support and maintain the ISO standards.
- Ensure a representative is available for customer communication at all times during normal business hours.
- Generate Production Sales Order and Work Orders (IQMS)
- Back log reporting
- Production quoting
LMA RESPONSIBILITIES: (Leadership, Management, Accountability)
- Yes
- Customer service personnel
- Responsible for the overall direction, coordination, performance and evaluation of all customer service and logistics employees.
- Responsible for the supervisory activities in accordance with the organization's policies and applicable laws.
- Responsibilities include meeting company goals and metrics, interviewing, hiring, and training employees; planning, assigning, and directing work; appraisals, rewarding and disciplining employees.
QUALITIES FOR SUCCESS: (Seaway Core Values, Education, Training, Certifications, Years of experience, Other skills and abilities, Physical Requirements for the Role, etc.)
- Demonstrates Seaway Plastics Core Values
- We are customer focused
- We execute
- We win together
- We are respectful
- High School Graduate or equivalent GED required
- Background in Accounting or Finance strongly preferred
- Understanding of gross margins
- Prior experience with an Enterprise Resource Planning (ERP) system
- Able to multi-task
- Strong knowledge of company computer programs with basic Excel and Word
- Customer focus oriented
- Demonstrate an approachable attitude with a positive team working mindset
- Be the voice of the company to customers
Other details
- Pay Type Hourly
- Telecommute % 0
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