Front Desk Supervisor

3 weeks ago

Pittsburgh, United States Marcus Corporation Full time

What You'll Do

Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.

Some of your responsibilities include:

* Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
* Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
* Make sure all shifts are covered as scheduled, cover as necessary.
* Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
* Ensure the completion of the desk agents' AM/PM checklist.
* Handle guest situations as they arise in a calm and professional manner.
* Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
* Maintain professional contact via telephone with all other hotel departments.
* Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
* Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
* Counsel and coach employees when necessary, using accurate documentation and techniques.
* Ensure all employees complete their duties before departing, that they are posted at their stations on time.
* Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
* Accountable for meeting or coming in under payroll and expense budgets.

What You Bring

* 2 years of related experience in hospitality or similar industry.
* High School Diploma is preferred.
* Flexible schedule, able to work evenings, weekends, and holidays when needed.

Additional Information

  • Front Desk Supervisor

    4 weeks ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    $17.75/ HR FULL-TIME The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is al Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Supervisor

    1 week ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    $17.75/ HR FULL-TIME The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is al Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Supervisor

    2 weeks ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    $17.75/ HR FULL-TIME The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is al Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Supervisor

    4 weeks ago

    Pittsburgh, United States The Marcus Corporation Full time

    What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests u Front Desk, Supervisor

  • Front Desk Supervisor

    3 weeks ago

    Pittsburgh, Pennsylvania, United States AC Hotel Pittsburgh Downtown Full time

    We are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Desk Supervisor

    1 week ago

    Pittsburgh, Pennsylvania, United States AC Hotel Pittsburgh Downtown Full time

    We are hiring a Front Desk SupervisorWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Desk Supervisor

    3 weeks ago

    Pittsburgh, United States Crescent Hotels & Resorts Full time

    The award-winning Pittsburgh Marriott City Center effortlessly blends style & substance in the heart of the city. You'll find our hotel near Acrisure Stadium across from PPG Paints Arena & minutes from downtown. Spacious, intuitively designed rooms & Front Desk, Supervisor, Hotel

  • Front Desk Supervisor

    2 weeks ago

    Pittsburgh, United States Crescent Hotels & Resorts Full time

    The award-winning Pittsburgh Marriott City Center effortlessly blends style & substance in the heart of the city. You'll find our hotel near Acrisure Stadium across from PPG Paints Arena & minutes from downtown. Spacious, intuitively designed rooms & Front Desk, Supervisor, Hotel

  • Front Desk Supervisor

    4 weeks ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    Job Summary $17.75/HR FULL-TIME The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: *...

  • Front Desk Supervisor

    1 week ago

    Pittsburgh, United States Aimbridge Hospitality Full time

    Job Summary $17.75/HR FULL-TIME The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: *...

  • Front Desk Supervisor

    3 weeks ago

    Pittsburgh, United States Marcus Corporation Full time

    What Youll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain...

  • Front Desk Supervisor

    4 weeks ago

    Pittsburgh, United States Marcus Hotels Full time

    Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment...

  • Front Desk Supervisor

    3 weeks ago

    Pittsburgh, United States Marcus Hotels Full time

    Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment...

  • Front Desk Supervisor

    3 weeks ago

    Pittsburgh, United States The Marcus Corporation Full time

    What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain...

  • Front Desk Associate

    1 week ago

    Pittsburgh, United States Creative Financial Staffing Full time

    FRONT DESK ASSOCIATE ABOUT THE COMPANY: As a Front Desk Associate, you will be the face of our company, responsible for providing excellent customer service and managing various front desk tasks. Your role will involve a combination of administrative, customer service, and organizational duties. This is a key position where you will interact with clients,...

  • Front Desk Hostess

    2 weeks ago

    Pittsburgh, United States Ritual House Full time

    Front Desk Host/ess JOB POSITION DESCRIPTION: We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to...

  • Front Desk Hostess

    1 week ago

    Pittsburgh, United States Ritual House Full time

    Front Desk Host/ess JOB POSITION DESCRIPTION: We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to...

  • Front Desk Hostess

    2 weeks ago

    Pittsburgh, United States Ritual House Full time

    Front Desk Host/ess JOB POSITION DESCRIPTION: We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to...

  • Front Desk Hostess

    1 week ago

    Pittsburgh, United States Ritual House Full time

    Front Desk Host/ess JOB POSITION DESCRIPTION: We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to...

  • Front Desk Hostess

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Ritual House Full time

    Front Desk Host/essJOB POSITION DESCRIPTION:We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to...