DSD Dispatcher

Overview of Job Responsibilities:

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.

Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Qualities:

* Strong attendance Record
* Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
* Positive and friendly attitude
* Ability to multi-task in a fast paced department with ability to follow through with each task given
* Ability to work in a Team Environment and assisting fellow co-workers when needed
* ability to adapt to ongoing changes in procedures and policies
* Able to process high volumes of work on a daily basis with positive outcome
* Strong knowledge in map reading with the understanding of routing calls

Job Duties:

* Run daily reports for area Service Managers
* Routing and scheduling of multiple Field Personnel daily
* Handling priority accounts and managing work volume in each area
* Calling Customers every day with updates and ETA's
* Updating Field Managers daily with new calls and priority calls that come in
* Communicating to Field Personnel constantly on phones, email, & PDA
* Routing and re-routing calls sent to Technicians / Route Drivers on minute's notice
* Closing out high volumes of calls

Shift Available: Monday - Friday, | 8AM- 5PM