Senior Patient Experience Advisor

4 weeks ago

Boston, United States Massachusetts General Hospital Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the general direction of the Mass General Brigham (MGB) Director of Patient Experience Improvement, the Senior Patient Experience Advisor will lead MGB-wide and site-based projects for the improvement of patient experience. This role will work collaboratively to develop detailed project plans, metrics, and timelines for the success of each project, as well as project artifacts for various audiences. The role will utilize advanced project management skills, including effectively developing project plans, consistently meeting project deadlines, and managing multiple complex, highly visible projects within a fast-paced, evolving environment.

The Senior Patient Experience Advisor will function as a subject matter expert and be skilled in researching, interpreting, and effectively communicating patient experience best practices. The role will serve as a specialist in support of the patient experience, developing and advising on strategies and tactics to optimize patients' and families' experience. The role will serve as an expert patient experience improvement advisor to senior level administrative and clinical leaders and others to provide optimal patient experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Experience/Project Management Roles and Responsibilities

* Advances major enterprise-wide patient experience improvement efforts as well as site-specific projects; ensures key constituents are engaged, targets and goals are identified and documented, and plans are disseminated for appropriate communication.
* Effectively manages projects to completion using effective project management tracking tools to ensure all timelines and deliverables are met.
* Researches, identifies, and advises on patient experience evidence based best practices and implementation tactics. Serves as an internal advisor to leaders and staff regarding patient experience improvement best practices.
* Clearly and effectively communicates patient experience best practices to various audiences in a manner that is clear, easily understood, and actionable.
* Creates clear, succinct, and compelling patient experience presentations and reports for various audiences.
* Engages key stakeholders as needed to gather information, input, and collaboration to monitor, assess and improve all aspects of the patient experience.
* Works collaboratively within the OCMO Patient Experience team and with other MGB and site teams, operational and clinical leaders, departments, and individuals to advance patient experience initiatives.
* Works closely and effectively with patient experience measurement staff to interpret and utilize patient experience data to drive forward improvement efforts.
* Creates and delivers patient experience and service excellence education and training content.
* Presents on assigned projects for engagement, informational, or promotional purposes.
* Coaches, mentors, and helps to train new patient experience improvement staff.
* Serves as a delegate representing patient experience improvement on meetings and forums when director is not present.
* Other duties as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

* Excellent written and verbal communication skills.
* Ability to thrive in a fast paced, complex, evolving environment.
* Strong foundational knowledge of patient experience best practices
* Strong analytical skills, demonstrated ability to extract, analyze, organize, and communicate complex information.
* Ability to effectively present information in a variety of formats to a wide range of clinical and administrative audiences.
* Advanced project management skills for large, complex projects.
* Ability to work effectively autonomously and as part of a team.
* Ability to develop and foster strong working relationships throughout MGB in clinical and non-clinical areas.
* Strong familiarity with operations of a major health systems
* Advanced ability to think strategically as well as tactically and with excellent judgment.
* Strong problem solving and negotiating skills.
* Proficiency with Microsoft Office Suite: PowerPoint, Excel, Word, SharePoint, and Teams.
* Proficiency with scheduling and facilitating online virtual meetings and webinars (Zoom, etc.)

EDUCATION

Bachelor's degree required with Masters' degree preferred, in healthcare administration, organizational development, communications, or similar field of study

EXPERIENCE

4 years of combined experience in one or more of the following fields: patient experience, project management, clinical management within the healthcare setting

WORKING CONDITIONS:

Hybrid work model, primarily home-based, with in person work required for educational forums, improvement work, and occasional meetings. Work may occur outside normal working hours and at multiple clinical locations.

SUPERVISORY RESPONSIBILITY (if applicable):

None

FISCAL RESPONSIBILITY:

Prudent use of hospital resources and cost-effective project planning and vendor engagement

  • Senior Financial Advisor

    21 hours ago

    Boston, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Description: We are seeking an experienced Senior Financial Advisor to join our team and provide comprehensive financial advice to our clients. As a Senior Financial Advisor, you will be responsible for assessing clients' financial situations, understanding their goals and objectives, and developing customized financial...

  • NAMR Senior Advisor Senior Manager

    1 week ago

    Boston, MA, United States The Boston Consulting Group Full time

    WHAT YOU'LL DOThe Senior Advisor Program is a curated network of C-Suite Senior level executives, former BCG MDPs, and industry & function leaders. The program includes over 225 Senior Advisors that provide a set of experiences and resources to help BCG case teams drive transformation change, provide pragmatic credibility along with deep expertise, and...

  • Senior Wealth Advisor

    3 days ago

    Boston, United States KLR Executive Search Group LLC Full time

    KLR Executive Search is pleased to collaborate with our Wealth Management division as they continue to expand their practice. KLR Wealth Management consists of a team of highly skilled experts who offer comprehensive professional services to accomplished individuals and families. They employ a consultative approach to assess clients' current financial...

  • Senior Product Manager, SEO

    1 month ago

    Boston, MA, United States Mechanic Advisor Inc. Full time

    Steer by Mechanic Advisor offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about...

  • Senior Wealth Advisor

    4 days ago

    Boston, United States Atlas Full time

    Atlas is a next-gen wealth and asset management company. We are building and leveraging the technology, products, and services that radically improve the client experience while giving advisors superpowers to run and scale their business more efficiently. As a VC-backed company, our technology and flexibility is a structural competitive advantage, but we put...

  • Senior Investment Strategist

    5 days ago

    Boston, United States THE BANK OF NEW YORK MELLON CORPORATION Full time

    Senior Investment Strategist Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of...

  • Application Developer- Senior Advisor

    23 hours ago

    Boston, MA, United States Aztec Full time

    As the senior application developer, you will support technology initiatives and ongoing development efforts for the Enterprise Risk Management (ERM) business group. The role has a broad set of responsibilities covering application technology enhancements as a senior full-stack developer, troubleshooting and identifying / fixing technical challenges,...

  • Senior Wealth Advisor

    2 weeks ago

    Boston, United States M&T Bank Full time

    Overview: Accountable for a revenue goal met through the acquisition of new clients from internal and external sources, and the retention and expansion of an assigned book of business.Consults and coordinates on the delivery of solutions for a comprehensive wealth management strategy for individuals, business owners, and/or families.Serves as mentor for a...

  • Data Science Senior Advisor

    4 days ago

    Boston, Massachusetts, United States The Cigna Group Full time

    The job profile for this position is Data Science Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Senior Financial Advisor

    3 weeks ago

    Boston, United States Cooper White Group Full time

    Role: Senior Financial Advisor - USA (SVP/Principal) Our client is a powerhouse Wealth Advisor - Nationally recognised as one of the best places to work alongside one of the strongest compensation models in North America. Renowned for its commitment to excellence, integrity, and client-centric approach. With a rich history of serving high-net-worth...

  • Health And Safety Advisor

    4 days ago

    Boston, United States Irwin & Colton Full time

    Health and Safety Advisor London Up to £40,000 plus Excellent Benefits We're pleased to have been engaged by one of the most well-known art centres in the capital to recruit a Health and Safety Advisor. This is an excellent opportunity to work with an organisation with a strong public presence and diverse cultural influence. The role will assist and provide...

  • Advisor to the CEO

    1 month ago

    Boston, United States New Silver Full time

    Job DescriptionJob DescriptionPosition Title: Advisor to the CEOLocation: Boston Massachusetts (hybrid model)Company Overview:New Silver is a fintech company with a mission - helping to improve local communities by providing fast, convenient and flexible capital to real estate investors. We use data and technology to provide our clients with fast approvals...

  • Trust Advisor

    3 days ago

    Boston, United States Loring Wolcott & Coolidge Full time

    As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC. It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration...

  • Trust Advisor

    3 weeks ago

    Boston, United States Loring, Wolcott & Coolidge Trust, LLC Full time

    As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC. It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration...

  • Trust Advisor

    2 weeks ago

    Boston, United States Loring, Wolcott & Coolidge Trust, LLC Full time

    As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC. It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration...

  • Trust Advisor

    3 weeks ago

    Boston, United States Loring Wolcott & Coolidge Full time

    As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC. It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration...

  • Trust Advisor

    4 weeks ago

    Boston, United States Loring, Wolcott & Coolidge Trust, LLC Full time

    As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC. It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration...

  • Senior Financial Advisor

    22 hours ago

    Boston, MA, United States Cooper White Group Full time

    Role: Senior Financial Advisor - USA (SVP/Principal) With a rich history of serving high-net-worth individuals and institutions, we are certain of adding value to you and your clients! Your primary responsibility will be to provide comprehensive financial planning and investment management services tailored to the unique needs and objectives of each...

  • Senior Manager, Advisor Oversight

    2 days ago

    Boston, United States Fidelity TalentSource LLC Full time

    Job Description:The RoleThe Boston-based Strategic Advisers Advisor Oversight Team is responsible for due diligence, on-boarding, and ongoing oversight of third party providers in the Strategic Adviser Mutual Funds and Separately Managed Account Programs.\u00A0 We provide risk and oversight guidance for SAI s product initiatives.\u00A0 The Team supports SAI...

  • College Affordability Advisor

    1 month ago

    Boston, United States uAspire Full time

    ***: uAspire College Affordability Advisors work directly with youth to help them navigate the process of finding and financing an affordable path to college. Advisors receive in-depth training on college affordability to successfully support students. Our College Affordability Advisors are either assigned to multiple schools to work with high school seniors...