Service BDC Agent

5 days ago


O Fallon, United States FRANK LETA Full time
Job Details

Job Location
Frank Leta Honda - OFallon, MO

Position Type
Full Time

Job Category
Retail

Description

TempermeantPunctualityWork EthicUnderpromise and overdeliver to your teammates and clientsAttitudeTeamworkCommitmentContinuous ImprovementInitiativeKnowledgeStay 100% trained on all Acura and Frank Leta required trainingProduct and service knowledgeBe proficient with dealership softwares and systemsSkillsDisplay exceptional email and phone etiquitteRapport BuildingCustomer Service - anticipating and exceeding customer expectationsActive ListeningResolve client complaints and concernsGreet clients by nameResultsSecure inbound appointmentsSecure no-show appointmentsSecure outbound appointments (satisfaction, loyalty, recalls)Foster customer loyaltyDown time utilization

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