Maintenance Supervisor

JOB TITLE: Maintenance Supervisor

DEPARTMENT/DIVISION: Various

REPORTS TO: Varies

SUMMARY: Depending on area of assignment, responsible for supervising the daily operations of maintenance activities for City infrastructure to include: scheduling and coordinating maintenance activities; evaluating performance of maintenance staff; scheduling and coordinating projects, maintaining databases and related files and records, performing problem resolution activities, supervising staff, and inspecting projects. Work requires limited supervision and the use of independent judgment and discretion.

ESSENTIAL JOB FUNCTIONS:

* Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures and maintain a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
* Supervises the day-to-day operations of maintenance activities in assigned area of responsibility, which includes planning, developing, coordinating, administering, enforcing, and evaluating projects, processes, procedures, systems, and standards and ensuring compliance with applicable Federal, State, and Local laws, regulations, codes, and/or standards.
* Investigates and resolves complaints and/or issues received from internal and external customers.
* Promotes and advances safety and efficiency of equipment by coordinating inspections, repairs, maintenance, the operation of equipment and vehicles, and investigating/reporting accidents in accordance with City policy.
* Supervises and monitors the work of external contractors performing work for the City, which includes inspecting work to ensure compliance with applicable specifications and quality standards.
* Participates in reviewing a variety of engineering plans, as-builts, permits, building inspection plans, and/or other related items.
* Monitors and maintains material and supply inventory to ensure efficient division operations. Procures materials and supplies.
* Approves purchase orders and requests for expenditures related to tools, parts, equipment, materials, and supplies within established guidelines.
* Prepares and maintains a variety of records, files, reports, work orders, and/or other related information related to operational activities for assigned division.
* Participates in the development and monitoring of the Division and/or program budget. Coordinates the collection and compilation of data to support budgetary requests related to area of assignment.
* Participates in the preparation of bid specifications and obtains quotes for projects and equipment in assigned area of responsibility.
* Coordinates and supervises emergency operation, catastrophic events, and on-call situations.
* Performs other duties as assigned.

POSITION SPECIFIC JOB FUNCTIONS:

Utility Customer Service- Meter Readers

Responsible for supervising the daily operations of the Meter Reading division of Utility Customer Service activities to include: Coordinating and scheduling reading schedules based on billing cycles. Managing the maintenance and upgrading of applicable technological systems, software, and/or databases in assigned area of responsibility. Monitoring work orders and routes. Notifying customers of past due bills. Supervising and participating in delinquent account collection activities and the termination of utility services as needed. Participating in/on a variety of meetings, committees, and/or other related groups to receive and convey information. Preparing and maintaining a variety of reports related to operational activities. Tracking and maintaining the divisions KPIs and ensuring the achievement of Division goals.

SUPERVISORY/BUDGET RESPONSIBILITIES:

* Supervisory responsibility over maintenance staff/multiple crews.

KNOWLEDGE, SKILLS, AND ABILITIES:

* Knowledge of supervisory principles;
* Knowledge of project management techniques and methods;
* Knowledge of procedures and methods related to maintenance activities in assigned area of responsibility;
* Knowledge of safety procedures and practices;
* Knowledge of applicable Federal, State, and Local laws, codes, and regulations related to area of assignment;
* Knowledge of recordkeeping principles.
* Knowledge of procurement principles;
* Knowledge of basic budgeting principles;
* Knowledge of contract management principles and practices;
* Skilled in monitoring and evaluating employees;
* Skilled in prioritizing and assigning work;
* Skilled in utilizing applicable tools and equipment in assigned area of responsibility;
* Skilled in purchasing materials, equipment, and supplies;
* Skilled in interpreting and applying policies, procedures, codes, laws, and regulations;
* Skilled in reading blueprints, schematic drawings, and/or construction drawings;
* Skilled in preparing and maintaining data in a work order management system that records work time/labor hours, material usage and work performed;
* Skilled in monitoring and evaluating the work of external contractors;
* Skilled in mediating and negotiating conflict;
* Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures;
* Skilled in providing customer service, de-escalation techniques and conflict resolution;
* Skilled in gathering and analyzing information and making recommendations based on findings and in support of organizational goals;
* Skilled in operating a computer and related software applications;
* Skilled in communicating effectively with a variety of individuals.

MINIMUM QUALIFICATIONS:

* High School Diploma or G.E.D.
* Four years related progressively responsible maintenance experience, including one year of lead experience.
* Must possess a valid Texas Class C Driver's License.
* Depending on area of assignment, licenses may be required.

PREFERENCES:

Utility Customer Service - Meter Readers

* Knowledge of meter reading, utility billing, and experience in the government public works or utilities industry.
* Skilled in the use of technology to improve processes and manage operations.

WORKING CONDITIONS:

* Frequent climbing, balancing, reaching, sitting, standing, walking, stooping, kneeling, crouching, crawling, talking, seeing, hearing, smelling, and manual dexterity.
* Occasional lifting and carrying of over 100 pounds.
* Work is typically performed in both indoor and outdoor environments, with potential exposure to adverse weather conditions.
* Work is occasionally performed in close quarters, high and precarious places, and near moving mechanical parts.
* Potential exposure to risk of electrical shock, vibration, fumes, airborne particles, and infectious diseases.

Utility Customer Service - Meter Readers

* First responders and essential employees for routine and emergency activities.
* Work schedule may include weekends and on-call status.

CONDITIONS OF EMPLOYMENT:

* Must pass pre-employment drug test.
* Must pass criminal history check.
* Must pass motor vehicle records check.

Other details

* Job Family Supervisor, Maintenance (Meter Svcs)
* Job Function Construction/Maintenance
* Pay Type Salary
* Hiring Rate $61,974.44

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* 1945 E Jackson Rd, Carrollton, TX 75006, USA