Customer Service Representative

4 weeks ago


Harrisburg, United States TEKsystems Full time

Why you'll love this job:

+ As a Customer Service Representative, you play a pivotal role in ensuring that our customers have a seamless experience with our services.

+ You'll be a key reason customers can navigate their accounts, process transactions, and resolve concerns with confidence and ease.

+ In this role, you'll have the opportunity to develop your skills in customer service while working with a dedicated team that values collaboration and support.

+ Rate of pay for this role is $18/hour

Responsibilities:

+ Answer incoming calls and provide assistance with account information

+ Take new applications and process payments

+ Document customer concerns and update account holder information

+ Perform account maintenance, including changes, adjustments, and statement requests

+ Accurately explain terms, conditions, and policies/procedures relating to accounts

+ Prepare reports, including CSR Daily Activity and cash out reports

+ Proactively address customer requests with a positive attitude

Skills & Qualifications:

+ Proficient in Data Entry and Computer Literacy

+ Positive demeanor

+ Customer Service experience (Call Center preferred but not required)

+ Strong attendance record

+ Reliable transportation or ability to travel on public transport

+ HS Diploma or GED (proof required for onboarding)

+ Customer service experience of at least 1 year

+ Microsoft Office proficiency

+ Data entry experience

+ Call center experience

+ Customer support background

What you'll get:

+ Medical, dental & vision

+ Critical Illness, Accident, and Hospital

+ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

+ Short and long-term disability

+ Health Spending Account (HSA)

+ Transportation benefits

+ Employee Assistance Program

+ Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $18.00 - $18.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position will be accepting applications until Dec 16, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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