Service Supervisor

4 weeks ago

Detroit, United States WASH Full time

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team

As a Service Supervisor, supervise and coordinate activities of workers engaged in servicing and maintenance of coin‑operated laundry equipment in apartment buildings by performing the following duties.

Responsibilities:

* Inspects work of subordinates to make sure that company standards are adhered to.
* Assists service personnel with difficult problems.
* Checks company vehicles for maintenance and cleanliness.
* Holds monthly service meetings to discuss company policies, procedures and any special problems employees may have.
* Studies service schedules and estimates worker hour requirements for completion of job assignments.
* Interprets company policies to workers and enforces safety regulations.
* Interprets job orders to workers, and assigns duties.
* Establishes or adjusts work procedures to meet service schedules.
* Recommends measures to improve service methods, equipment performance, and quality of service.
* Suggests changes in working conditions and use of equipment to increase efficiency of work crew.
* Analyzes and resolves work problems, or assists workers in solving work problems. Initiates or suggests plans to motivate workers to achieve work goals.
* Maintains time and service records.
* Confers with other supervisors to coordinate activities of individual departments. May perform activities of workers supervised.

Requirements:

* High school diploma or general education degree (GED) required; plus three to six years related experience and/or training; or equivalent combination of education and experience
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to speak effectively before groups of employees or with customers of organization.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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